Article: Customer Charter Article Body Our Customer Charter gives details of the standards that you can expect when dealing with us and what we expect in return. We will Respond to your enquiry promptly and effectively Treat you fairly, politely and with respect whilst recognising individual needs Tell you who we are and how we can help you Make our Services easy to understand and use Listen to what you have to say In return we ask that you Treat our employees fairly, politely and with respect Be considerate to other customers Tell us if your circumstances change if this may affect our service to you - for example, if you move house Help us to improve our services by telling us what you think of them We will fully support our employees and customer who experience discrimination, abuse or threats from staff, members of the public, or other users of the service. If you wish to discuss our customer charter, or for more information, please contact us.