Potholes

Description

 

The Council as highway authority is responsible for the maintenance and repair of all roads in the borough, except private roads, motorways and trunk roads.

 

Eligibility

 

Anyone may report a pothole to us.

 

Procedure

 

A pothole is when the surface of the highway has eroded and a hollow formed. The criteria for attention is determined by the severity and the risk it poses to road users.

Factors which determine which action is to be taken include:

• size and depth of the pothole
• speed and volume of traffic
• position of the pothole on the road or footpath

Potholes can appear on both the road or footpath.

 

Helplines

 

Highways and Engineering General Enquiries, telephone: 01226 773555.

 

 

Opening Times/Locations

Opening Times and Locations

How can the customer help

 

Please provide the street name and details of the location, such as 'in the road outside number 22'. It will also help us if you could provide an approximate guide to the size and depth of the pothole.

 

Application form references

 

Report a Pothole

 

Leaflets

 

Highway Maintenance Statement of Service Standards.

 

Distribution Points

 

Please see 'Opening Times/Locations'.

 

Legislation

 

Highways Act 1980.

 

Response Times/Next Steps

 

The Council will investigate the severity of the pothole and consider any necessary repairs.

We aim to repair any potholes which could present a potential danger to road users within 24 hours of them being notified to us.

Some less severe potholes may be considered for repair as part of a programme of patching works or resurfacing.

 

Out of Hours Procedure

 

The helpline telephone number (01226 773555) is available 24 hours a day.

 

Owner Officer Contact Details

 

Please see 'Helplines'.