Roads and Highways - Flooding - Drains and Gullies

Description

 

The Council as Highway Authority are responsible under the Highways Act 1980 for the maintenance of all roads in its area, with the exception of some trunk roads and all motorways, which are the responsibility of the Highways Agency.

The Council's approach to highway flooding is one of proactive maintenance in carrying out regular cleaning of highway gullies which includes checking their proper functioning. This cleaning can also involve water pressure jetting to clear associated pipework.

Highways and Engineering Service also maintain a database of reported troublespots where problems reported either by members of the pubic or by Council operatives are kept. These problems are prioritised in accordance with a standard procedure until investigative and remedial works are carried out when maintenance budgets permit.

Yorkshire Water are responsible for any flooding involving foul sewage, such as, a blockage in a foul drainage manhole.

 

Eligibility

 

Anyone can report a highway flooding problem to us.

 

Procedure

 

Any reports of flooding are inspected by us as soon as possible to determine the cause of the problem.

We will then decide on the necessary repairs and prioritise this work.

 

Helplines

 

Highways and Engineering General Enquiries, telephone: 01226 773555.

Highways Agency roads (Consulting Engineers acting on their behalf) - Carillion WSP, telephone: 01924 224124.

 

 

Opening Times/Locations

Opening Times and Locations

How can the customer help

 

We require as much of the following information as possible to respond to a request:

• Street name and area
• Location on street, for example, is it near a house or numbered lighting column, road junction, footway or road?
• Description and detail of problem
• Your name and contact number
• Date and approximate time defect first noticed
• Is water likely to or is entering your property

 

Application form references

 

Report Road Flooding

 

Leaflets

 

Highways Maintenance Service Standards

 

 

Legislation

 

Highways Act 1980

 

Response Times/Next Steps

 

Where water is likely to enter a property we aim to respond immediately. During periods of exceptionally heavy rainfall the demand for service may mean that we cannot respond to all such request immediately.

We do however have emergency plans to mobilise resources to try and protect properties from highway flooding.

 

Out of Hours Procedure

 

Highways and Engineering General Enquiries, telephone: 01226 773555 is open 24 hours.

 

Owner Officer Contact Details

 

Please see 'Helplines'.

 

 

Frequently Asked Questions

 

There is a puddle outside my house/address, can something be done about it?

We will pass your complaint to the highway inspector who will visit the site to see what can be done. If it is a difficult problem to remedy it will be placed on our list of outstanding works and will receive attention when funds are available.

Last modified on 16/9/2008