Introduction to Bereavement Services

Description

 

If you have recently suffered a bereavement, Barnsley Metropolitan Council would like to express its condolences at this difficult time. Bereavement is a part of life that we all experience. We at Barnsley MBC Bereavement Services are here to help you in any way we can.

Our aim is to provide a high quality, accessible and dignified burial and cremation service for all bereaved families within the community of the Borough and surrounding areas, in peaceful and comfortable surroundings.

The Cemetery and Crematorium office is situated in the grounds of the Crematorium.

A genealogical service (family trees) is provided during office hours. A room is available for members of the public researching family history. Please telephone for further details of this service.

 

Eligibility

 

This service is available to members of the public.

 

Procedure

 

Bereavement Services is here to help you in any way which we can. An appointment in not necessary and you can telephone or call in the office, during office hours or e mail at bereavementservices@barnsley.gov.uk

 

Helplines

 

Bereavement Services telephone number 01226 206053

e-mail: bereavementservices@barnsley.gov.uk

 

 

Charges and fees

 

A list of fees and charges for burials, cremations and for all memorials is available.

 

Method of payment available

Cash or Cheque - by post or by calling in the office.

Opening times/locations

Office - 8:30am to 5:00pm (Monday to Thursday)

Office - 8:30am to 4.30pm (Friday)

 

For further information and help please contact us. You may choose one of the following methods:

 

By letter to the following address: Barnsley Crematorium , Doncaster Road, Ardsley, Barnsley S71 5EH

 

By E Mail: bereavementservices@barnsley.gov.uk

By telephone: 01226 206053

By Fax: 01226 285449

By online feedback form (please see associated link on the right hand side)

 

How the customer can help

 

You can help by having as much information as possible to help with your enquiry.

 

Application form references

Not applicable

Leaflets

 

Bereavement Services Brochure

 

Distribution points

 

The Crematorium, Doncaster Road, Ardsley, Barnsley S71 5EH

 

Legislation

Not applicable

Response times/next steps

 

We will try and answer your enquiry as soon as possible. Replies in writing will take 5 to 7 days.

 

Out of hours procedures

 

A prompt and efficient answering service operates outside of normal office hours. Telephone 01226 206053.

 

Owner officer contact details

 

Bereavement Services Support Officer: 01226 206053

or

Crematorium and Cemetery Supervisor: 01226 206053

 

Additional Notes

 

Not applicable

 

Frequently asked questions

 

Q Can I have a plaque near where my family members remains have gone?

A Yes - we try and get the memorial as near as possible to the cremated remains.

 

Q Do I need to contact you now I''ve had a death in the family?

A No - you do need to contact a funeral director if you have not done so already. We will send you a letter after the cremation or burial, to give you details for the burial plot or scattering area of the remains. The funeral director should have information packs regarding Bereavement Services to give out to you, if not please contact Bereavement Services direct.

 

Q Who do I need to contact if I have a cemetery enquiry?

A You need to contact Bereavement Services, who also deals with all the burials within the Borough. We should be able to help you with any cemetery information and also any family history information.

 

Related Links:

• Online feedback form

Last modified on 26/6/2008