Household Waste - Special Collection For Large Items

Summary

 

Special arrangements can be made to collect Items that are too large for normal waste collections, although there is a charge for this service.

 

Eligibility

 

Domestic premises in the Barnsley borough only.

 

Procedure

 

To arrange a collection for large or bulky items you need to ring the Waste Management Helpline. Please refer to the section below.

Depending on how you wish to pay for the collection you will either be sent a letter enabling you to:

• Pay by cash or cheque at your local Barnsley Connects office (a list of these offices will be provided with the letter);
• Pay by cheque in a prepaid envelope (following which collection will be arranged within 10 working days)

Or there is the ability to pay over the phone:

• Pay by credit or debit card directly over the telephone (following which collection will be within the next 10 working days, items must be available for this period)

 

Helplines

 

Waste Management Helpline. Telephone: (01226) 772045.
Monday to Friday 9:00am to 4:00pm.

 

Charges/Fees

 

The bulky items collection service costs £5.00 for one item and £10.00 up to four items and multiples thereof (e.g. if you have five items the cost is £15.00 and six to eight items the cost is £20.00 etc).

If you need any help calculating the number of items then ring the Waste Management Helpline. Please refer to the section above.

 

Methods of Payment Available

 

By cash at your local Barnsley Connects office (a list of these offices will be provided).
Cheque.
Credit Card.
Debit Card.

 

How the customer can help

 

You can help by ensuring that you have full details of the address from which the items are to be collected, details of the items to be collected and ensure that the items are put outside in an easily accessible and visible location from the date of payment.

 

Response Times/Next Steps

 

All collections will take place within 10 working days of payment being received. Items MUST be available for this period

 

Out of Hours Procedure

 

Not applicable.

 

Owner Officer Contact Details

Waste Management Services,
Smithies Lane Depot,
Barnsley,
S71 1NL.

Telephone: (01226) 772045.

 

Frequently Asked Questions

 

How do I get large items collected?
By telephoning the Waste Management Helpline. Please refer to the 'Helplines' section above.

How much does the collection service cost?
£5.00 per item (includes fridges or freezers)
£10.00 for up to four items
£15.00 for 5 items
£20.00 for 6 to 8 items
£25.00 for 7 items
£30.00 for 10 to 12 items and so on.

Do I have to pay separately for friges and freezers?
No. Fridges and freezers are included as any of the items but may be collected at a different time.

When will you collect the items?
Within 10 working days of payment being made.

When should I put the items out?
As soon as payment is made.

Where should I put the items for collection?
Outside in an accessible and easily visible location.