Barnsley Council puts customers right at the heart of everything we do, we aim to improve your access to council services and to be responsive to your needs. We have developed Service Standards for our customers so that they know what to expect from our front line services and how to tell us if we need to do things differently.
We aim to provide our customers with an excellent service and have published a Customer Charter to tell you about the level of service that you can expect and about how you can provide information that will help us. There are a range of ways for you to contact services including on-line, on the telephone and face to face to ensure that contacting the Council is convenient to you.
Contacting the Council
General enquiries, website feedback, comments, compliments and complaints can be submitted by using the online form.
Individiual email addresses for specific council services are advertised on the web pages about those services, however, there is a single council email address for general enquiries of online@barnsley.gov.uk as well.
By Telephone
The Council's main switchboard is open 8.00am - 6.00pm Monday to Friday and can be contacted on 01226 770770.
A list of individual service contact numbers and emergency numbers is available as a PDF format file.
Mini Com
The Mini com system is a small specialised computer that enables people who are deaf or hard of hearing to make telephone calls. A Mini com (text phone) has a keyboard with a small screen that allows the user to type and read calls via an ordinary telephone line. The number for the Barnsley Council Mini Com service is 01226 772772. Advisors will assist where possible, arrange for a response from the council or direct the customer to the appropriate service.
Text Relay (formerly Type Talk)
Royal National Institute for the Deaf operate a national telephone relay service known as RNID Text Relay. The service is for deaf, deafened, hard of hearing, deafblind and speech-impaired people to access any services that are available on the standard telephone system using a text phone.
RNID Text Relay provides a link between any textphone user and a highly trained operator to provide a discreet and confidential service. If you are deaf, all you need is a textphone, which is a specially adapted telephone with a keyboard.
To use Text Relay dial 18001 then 01226 followed by the full telephone number of the service you require from your textphone. The call will be answered by an RNID Text Relay operator who is brought into the call. They will then assist you with your call and act as a communicator for the service required. This service is funded by BT and calls are charged at the local rate.
Barnsley Connects Service Centres
The Council's front of house community access service is delivered through Barnsley Connects. You can click on this link to see where Barnsley Connects Service Centres are located. They are open between the hours of Monday to Friday 9.00am to 5.00pm. If you need to see a specialist officer or service with your query Barnsley Connects can arrange an appointment time for you.
Letters & Faxes
The central postal address for correspondence is:
Barnsley MBC
Corporate Mail Room
PO Box 634
BARNSLEY
S70 9GG
The fax number is 01226 773099.
Invoice Address
Please send any invoices to the appropriate recipient at PO BOX 522.
Media Enquiries
Journalists are requested not to contact individual departments. Please contact our Corporate Communications Team, who will be pleased to assist you and, where appropriate, will arrange for an appropriate spokesperson to be made available to you.
Please contact Corporate Communications on 01226 773442 or 01226 773375. Alternatively, email pressoffice@barnsley.gov.uk
Complaints
All complaints are treated confidentially and you will receive acknowledgement confirming receipt of the complaint and who is the investigating officer.
