Article: Pollution control - construction
Article Body
Construction sites are in the open and are often near existing residential accommodation. Residents will, in general, accept construction site noise, but will complain if work starts early or finishes late or takes place on Saturday afternoon, Sundays or bank holidays. Complaints about construction noise can be investigated by Regulatory Services staff.
Eligibility
Any resident experiencing disturbance due to construction can contact Regulatory Services to make a complaint.
Procedure
For complaints about construction noise, contact us using the details provided.
Helplines
Regulatory Services, Pollution Control Team: 01226 772468 email: regulatoryservices@barnsley.gov.uk
Opening times
8.30am to 5pm, Monday to Thursday, 8.30am to 4.30pm on Friday
How the customer can help
Your request for service (complaint) should include the following information:-
- the address/site/area that is causing the problem
- when and for how long the problem was noticed
- how the problem affected you or another person
- any action you have taken to resolve the problem yourself
Legislation
Response times/Next steps
Following contact with the Pollution Control Unit to make a request for service or complaint, an officer will respond to you within three working days to verify the details and explain the procedure for your complaint.
Out of hours procedure
This service is only available within office hours. However, where problems already under investigation require site visits outside of office hours, these can be arranged if necessary.
Owner officer contact details
Principal Officer,
Pollution Control,
Regulatory Services,
PO Box 602,
Barnsley,
S70 9FB
Phone: (01226) 772468
Frequently Asked Questions
What construction site problems can Regulatory Services investigate?
Regulatory Services can investigate noise and dust complaints, and the burning of waste on site.