Barnsley Council’s 0-19 Public Health Nursing Service rated as Outstanding

We are extremely proud to announce that our 0-19 Public Health Nursing Service, who provide health visiting and school nursing services, has been rated as Outstanding in a recent Care Quality Commission (CQC) inspection. This is the first CQC inspection the service has had since transferring from the NHS into Barnsley Council under the direction of our Public Health service in 2016.

During the inspection, the CQC found the following outstanding practice:

  • Our staff are consistent in supporting people to live healthier lives and put children, young people, and families at the centre of their care.
  • Our staff have innovative solutions to providing care, working well with other teams and partners. It was noted that we did this particularly well during the COVID-19 pandemic.
  • Our services are tailored to meet the needs of individuals. For example, using interpretation and sign language services with people who need them.
  • Our staff treat children, young people and their families with compassion and kindness. Staff are highly motivated to offer care that promoted peoples’ rights and upheld their dignity.
  • Technology is used innovatively to ensure people can access timely treatment and care. For example, people can access an instant messaging service to contact the service.
  • People who use the service are at the centre of safeguarding and staff have a proactive approach to anticipating and managing risk.
  • Feedback from service users was consistently positive and people thought the support they received exceeded their expectations.

Our Public Health Nursing Service is universal. This means that it’s provided to all children and young people aged 0-19 years, or up to 25 for anyone with a disability. Our teams work with children, young people, and their families to improve health and wellbeing, help families make informed health choices and identify additional support needs early.

During the CQC visit, the inspection team spoke to staff, partners and families who use the service. They looked at our records and policies and observed meetings and clinics.

There were some areas for improvement, including making it clear how to make a formal complaint, involving children, young people and families in designing services and minimising the risk of diversion of prescriptions.

Cllr Jim Andrews, Cabinet Spokesperson for Public Health, said: “I’m extremely proud of the Outstanding rating for our 0-19 Public Health Nursing Service. It’s testament to their hard work, care and innovation. We’ve got a fantastic Barnsley workforce, and I’m pleased they are so motivated to help families and proud to work for the council.”

Julia Burrows, Director of Public Health for Barnsley, said: “This service is all about early prevention and empowering families to take control of their health. We want every child and young person in Barnsley to have the best possible chance of enjoying life in good physical and mental health. Our health and social care services are coming together so you can get the right care and support you need."

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