New emergency contact centre for vulnerable people

Barnsley Council has launched a new COVID-19 emergency contact centre to help people who need emergency support after being impacted by disruptions due to coronavirus. This service is for people who do not have any support networks and will help vulnerable people who need emergency support.

The contact centre puts people in touch with support to help them and where needed volunteers who can deliver essential supplies, help with medication or even have a chat to people over the phone so they don't get lonely.

Go to barnsley.gov.uk/covid-19-emergency-support. Where you can find information on: 

  • emergency support 
  • volunteers to support services that help vulnerable people and may be currently struggling due to staffing due to COVID-19
  • if you are a Barnsley resident and want to volunteer your time, no matter how big or small, to make a vital difference during these difficult times

Cllr Jenny Platts, spokesperson for Adults and Communities, said: "It has been amazing to see the community response so far with our residents pulling together in these difficult times. We've received over 270 volunteer applications which are a really great result. If you’d like to use your skills to keep our most vulnerable people and families safe, you could help to make a vital difference."

"I also urge residents who need emergency support to get in touch so that we can get you the right support. This scheme is for emergency support only due to coronavirus disruptions. We ask people to use the contact centre correctly, as time spent answering calls about general enquiries means that we will have fewer resources to help those who desperately need it."

People with no internet access can call 01226 774444. The contact centre is not for general enquiries, it is to provide emergency help to those who need it. For general information about coronavirus disruption and support, please visit barnsley.gov.uk/coronavirus.

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