New web app makes it easier to contact the council

Barnsley Council has launched a new free web app, making access to services faster and more efficient for residents who use a mobile device to access the council website.

The council is the first authority in the UK to use a web app facility which turns the council website into an easy to use app. It can be installed on the home screen of any android/iPhone device and gives quick access to popular forms and sections of the current website. Users are able to get alerts to notify them of bin collection days, report issues and search for jobs. 

The app was developed after statistics showed that over half of Barnsley residents now access the council website on a mobile device. It is part of the council’s priority to support and encourage more people to access services online. The development uses innovative technology whilst also avoiding the large cost associated with creating bespoke apps for both Android and Apple products. 

Cllr Jenny Platts, Cabinet Spokesperson for Communities, said: “This fantastic app is part of a programme to improve customer service and offer more of our services online. It will make it easier, quicker to access council services 24/7 and will give people the opportunity to use personalised alerts. I’d like to thank our teams for the hard work that’s gone into making it and would encourage people to install it and tell their friends and family about it.”

You can now download the new free web app from the council website. For instructions on how to do this go to

How would you rate your online experience?

A - Z Directory