Pay and manage your council tax the easy way

This week, Barnsley Council is sending out 111,668 council tax bills to households across Barnsley and they’re urging residents to pay and manage their council tax online.

There are a number of different ways residents can pay their council tax but the easiest and most convenient way is by setting up a Direct Debit account online. The council would like to stress the many benefits and make sure all residents can access the support they need in managing their council tax by signing up to a My Bentax account.

Paying by Direct Debit means that residents can sit back and relax knowing that payments will be automatically taken from their bank account - no more worry that a payment might be missed or forgotten about. Paying by Direct Debit also helps to spread the cost throughout the year as residents can choose to pay monthly over 10 or 12 instalments. There are even four monthly payment dates to choose from which means that residents can remain in full control and manage payments to suit their personal finances.

The council are also encouraging residents to manage and access their council tax online by setting up a My Bentax account which offers even more benefits:

  • residents can access their council tax account at any time of day or night
  • residents can check their payments and see when their next payment is due
  • allows residents to amend a Direct Debit or make a payment
  • allows residents to go paperless and receive their bill electronically
  • a convenient way to access bills and any correspondence received online

To support residents in managing their council tax online, the council are holding a series of free drop-in sessions with their digital champions over the next month. The sessions will support residents to set-up and manage their own My Bentax account or Direct Debit account online. The digital champions will be hand to provide help, support and guidance at the following libraries:

Thurs 28 March 2pm to 5pm

Worsbrough Library

Fri 29 March 9.30am to 12.30pm

Penistone Library

Fri 29 March 2pm to 5pm

Darfield Library

Tues 2 April 10am to 1pm

Dodworth Library

Tues 2 April 2pm to 5pm

Roundhouse Library

Thurs 4 April 2pm to 5pm

Royston Library

Fri 5 April 10am to 1pm

Grimethorpe Library

Fri 5 April 10am to 1pm

Central Library

Mon 8 April 10am to 1pm

Goldthorpe Library

Tues 9 April 2pm to 5pm

Thurnscoe Library

Tues 9 April 2pm to 5pm

Mapplewell Library

Thurs 11 April 9.30am to 1pm

Hoyland Library

Thurs 11 April 2pm to 5pm

Cudworth Library

Fri 12 April 10am to 1pm

Wombwell Library

Residents are also reminded that if they have any questions or queries regarding their bill - such as how it’s been worked out or how to pay, they should visit the council tax section of the website before contacting the council. The website provides lots of information and advice and is likely to answer the majority of questions residents may have and will save being stuck in a queue waiting to speak to a member of staff. There are also a series of support videos available providing help and guidance. If residents still need assistance, they can use the live webchat facility on the council website for a live, instant chat with a member of the team who’ll be able to help with any queries.

Cllr Alan Gardiner, Cabinet Spokesperson for Corporate Services, said: “My Bentax is a great online facility for our residents to access and manage their council tax easily and we’d urge all our residents to set up an account. It’s a convenient way to manage your account at any time and also provides the option to go paperless by receiving bills and correspondence online. Not only is this much better for the environment it also saves money.”

“My Bentax is an important step in our drive to help residents #OwnIt by taking control of their payments and managing their account themselves. It’s also an important step in our digital journey as we strive to improve access to more services online and provide the support and skills to do this.”

For more information about council tax, please visit: www.barnsley.gov.uk/council-tax

This news is linked to Town Spirit, our new way of working better together. We believe, that if everyone in Barnsley does just one thing, we can make our borough a more welcoming place to live, work, invest and visit.

We’re committed to #ImagineIt by working to make Barnsley a place where people love to live and work, and where they can see a brighter future for themselves and their families. #OwnIt by finding out how we’re reaching our goals by reading out quarterly performance reports and accessing the help and support provided to access the services you need online.

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