Signing into our websites

To access some of our services online you'll need to sign up for an account. If you want to know more about the information that we store about you, please read our privacy policy.  

If you register with more than one of these websites,you're creating different accounts for each. You could use the same log-in details for each one, but we recommend that you use different passwords, as this is more secure.

Housing benefit and council tax

To manage your council tax, benefits, landlord and business rates accounts, you can log into My Bentax.


Creating an account on our recruitment section allows you to store your personal details, employment history, skills, and expertise, to save you having to input your details every time you apply for a job with us. You can also register your interest in a role and when a vacancy comes up, we'll let you know about it.

Library catalogue

Our library catalogue allows you to search for book titles held by the library and log into your account to request and renew books, and to pay for overdue books. 

Family services directory

Check our family services directory for details of events and activities for all the family, in and around the borough. It also lets you submit and manage your own events.

Contact us

Using our website is the quickest way to access our services. But if you need some help to sign into one of our websites, or to use our online services you can contact us either by phone, or email.

Help to get online

We've got lots of support to help you get online - from local one-to-one sessions about using a tablet or computer, to training courses where you can gain a qualification.

Free digital skills support

Our digital champions run free digital sessions for anyone who needs more confidence using their device or using our online services.

You can get one-to-one help to access our services online at our free digital sessions, where we can help you with things like filling in our online forms and accessing your Council Tax account. 

Our free online basics courses are available to residents and cover all the basics to help you get online - from using a touchscreen to searching the web and staying safe online. There's a choice of dates and locations available, and each course runs one day a week for six weeks.

We also work with local community groups to support people to get online. 

Free computers and wi-fi in libraries

All of our libraries have free computers that you can use for up to 2 hours a day. They also offer free Wi-Fi and there's staff can help you connect your own device if you're wanting to get online. Staff are also on hand to show you how to use our website, fill in forms and download the latest eBooks.

Adult skills training courses

Our Adult Skills and Community Learning service offers different types of IT courses, from courses for complete beginners through to more advanced learners. Some of these are free, or at a reduced fee if you receive certain benefits. See the full IT and digital skills course listings.

Video help guides

We've made video guides to using some of our online services that you can find below. We'll be adding more in the future, so look out for them on our web pages. If you'd like us to develop more guides to help you to use online services, please let us know.

Social media

If you use social media you can follow us on Facebook, Twitter and Instagram where you'll be able to ask us a question, tell us something, or keep up with the latest news and events: