Support to get online

Do it online

We have online forms that you can use for all kinds of things; from updating your address for council tax, to ordering a new bin or reporting a pot hole. Our online services make it quicker and easier for you to do what you need.

See the full list of forms here:

Getting online

There's lots of support available to help you get online - from one-to-one sessions about using a tablet or computer, to training courses where you can gain a qualification.

Get online with our digital champions

Our digital champions run sessions for anyone who needs more confidence using their device or accessing our services on the web.

You can get one-to-one help at our free digital sessions, where we can help you to get online, be more independent and feel less isolated. We can also help you to access council services online like filling in our online forms, accessing your Council Tax account, and finding a council house.

If you prefer, you can join one of our free online basics courses which cover all the basics to help you get online - from using a touchscreen to searching the web and online shopping. There's a choice of dates and locations available, and each course runs one day a week for six weeks.

We also work with local community groups to support people to get online. You can read a case study about some of our work below. If you run a group and would like our digital champions to visit you, please get in touch using our online form.

Case study: Athersley Cares

Here's what Lorraine, project manager at Athersley Cares, said about working with our digital champions:

"Athersley Cares is a community based organisation working on various initiatives and activities for children, families and the elderly residents of Athersley, New Lodge and Smithies area of Barnsley.

As part of our work we support a regular meeting of elderly members from the community. Through discussions it became apparent that they had little or no experience of using the internet or social media, but expressed a wish to learn about it.

I contacted Barnsley Council digital champions who were more than happy to attend one of the meetings to introduce themselves and their service.

From this meeting they developed a programme that specifically met the needs of the group. A four week programme was developed which included:

  • emailing
  • shopping on line
  • social media
  • online security
  • online Barnsley Council services, which included library services

Feedback after each session was extremely positive with everyone saying they had learned something and confidence had grown when using the internet. Numbers attending each session were maintained, and new people joined throughout the programme.

I do feel that the group will access Barnsley Council online services and I will have a laptop available at their meetings from now on to enable them to do this. The group have also expressed that they would like the digital champions to return in the future with further information. This can only increase confidence in their abilities to use
the internet.

I would like to take this opportunity to thank the digital champions for an extremely interesting and informative programme and already myself and the group have recommended this service to other groups and organisations. I look forward to working with them again in the future."

Free computers and wifi

All of our libraries have free computers that you can use for up to 2 hours a day. They also offer free wifi and there's help available to connect your own device if you're wanting to get online. Staff are on hand to show you how to use our website, fill in forms and even download the latest eBooks.

Training courses

Our Adult Skills and Community Learning service offers a wide variety of IT courses, catering for complete beginners through to more advanced learners. Some of the courses are free, or available at a reduced fee if you receive certain benefits. See the full IT and digital skills course listings.

Learn My Way

You can learn how to use the internet and get some basic digital skills for free using Learn My Way. It's an online training website for everyone aged 16 and over and it's accessible for people with visual impairments.

More on going digital

Social media

If you use social media you can follow us on Facebook, Twitter, Instagram and YouTube where you'll be able to keep up with the latest news and events:

Video help guides

We've made video guides to using some of our online services that you can find below. We'll be adding more in the future, so look out for them on our web pages. If you'd like us to develop more guides to help you to use online services, please let us know.

Superfast broadband

Superfast broadband is being rolled-out across South Yorkshire to speed up internet connections and provide a more reliable service. You can find out more about the project and when it's coming to you by searching using your postcode on Superfast South Yorkshire.