Adult Skills and Community Learning

Who’s it for?

The new national digital entitlement from 2020 will fully fund adults with no or low digital skills to undertake this new qualification. They will be supported to use digital devices like tablets, smart phones and laptop computers and to perform everyday activities like how to navigate the internet, send an email and make online payments.

It is estimated that one in five adults lack the basic digital skills they need for everyday life and work, to fill this gap our Essential Digital Skills for Work and Life course will give you the basic digital skills required for work, study or everyday life in general.

The course is intended for those learners with no or low digital skills to join a specified digital skills course giving you real skills for the real world, for example, to apply for jobs online, to manage finances online or to access government services online.

Length of course

Classroom based delivery with blended learning opportunities

  • 2 x 2.5 hours sessions per week over 9 weeks
  • Learning will take place initially in the classroom and progress to a mix of classroom and online sessions depending on ability and learner access to a suitable digital device e.g. mobile phone, tablet, computer/laptop with internet access
  • At least 30 minutes of individual tasks to be completed after each session
  • Peer support from other learners in the class using Edmodo – an online tool where you will access resources, participate in discussions and submit work when applicable
  • Tutor support via Edmodo, email or online workshop

Course content

You will develop knowledge in all five of the skill areas of communicating, handling information and content, transacting, problem solving and being safe and legal online.

During the course there will be plenty of hands-on activities where you will engage with real time and simulated tasks, especially when understanding online transactions, to help build your confidence as you develop your digital skills.

This Entry 3 course will enable you to:

Develop essential digital skills necessary for work, life and further study:

  • make use of accessibility tools e.g. font size, voice commands etc. on a device to make it easier to use
  • understand that the internet allows you to access information and content and that you can connect to it through Wi-Fi - connect your device to a safe and secure Wi-Fi network
  • know how to keep passwords and personal information safe
  • update and change your password when prompted to do so

Develop transacting skills necessary for work and life:

  • understand how to set up an account online, using appropriate websites or apps, that enables you to buy goods or services
  • access and use public services online, including filling in forms
  • understand/use different payment systems, such as credit/debit card, direct bank transfer, and phone accounts, to make payments for goods or services online
  • access salary and expenses information digitally including password protected payslips

Interact with digital devices and handle information appropriately:

  • understand and evaluate what information or content may, or may not, be reliable
  • understand and conform with your organisation’s policy for IT use
  • use the internet to legally access content for entertainment e.g. Netflix, iPlayer etc.

Create, edit and store digital content:

  • understand that the cloud is a way to store information and content in a remote location
  • organise information and content using files and folders on a device or the cloud
  • synchronise and share information across different devices including computers, tablets and mobile phones
  • use Microsoft Word, or similar, to create a working document to share with peers

Share content and communicate effectively using digital devices:

  • understand the importance of communicating securely
  • communicate with others digitally using email and other messaging Apps
  • communicate with friends and family using video tools e.g. WhatsApp, FaceTime, Skype etc.
  • use digital collaboration tools to meet with, share and collaborate with colleagues e.g. Zoom etc.
  • share documents with others by attaching them to an email

Be safe, confident and responsible online:

  • use the internet to find information that helps you solve problems
  • use chat facilities (where available) on websites to help you solve problems
  • use online tutorials, FAQs and advice forums to solve problems and improve your skills in using devices, software and applications
  • understand the risks and threats involved in carrying out activities online and the importance of working securely
  • understand that viruses can damage your computer and how you can prevent this
  • understand that online activity produces a permanent record which could be accessed by others and used both now and in the future
  • activate pop-up blockers on your web browser to reduce the threat from malicious sites

You will also develop the following skills for work:

  • Work as part of a team, sharing ideas and motivating peers to complete a task
  • Have a positive attitude to plan your own work and complete it effectively within a timeframe
  • Be a good listener and follow instructions accurately
  • Be able to adapt the way you work when circumstances change or you need to switch to a different task quickly
  • Be resilient and have the ability to stick with a task, even if things don’t go to plan, and learn from setbacks
  • Literacy and numeracy skills will be supported throughout the course

Entry requirements

You will need to attend an initial assessment prior to enrolment to ensure you have the necessary entry skills to complete the course within the allocated time.

To book an appointment, or for more information, please call Wellington House on (01226) 775270, email or contact us online.

Course fees

This course is FREE for all learners aged 19+ with no or low digital skills.

How to apply

To apply, you must have completed one of the following:

  • The Introduction to Digital Skills course
  • A current initial assessment completed at IAG which clearly evidences some knowledge of using Digital Skills for work

Contact us online for more information or to book your place.

What can I do next?


Digital and IT skills are key competencies required for most employment. A qualification demonstrating IT skills will help enhance your CV.


  • Microsoft Applications - Entry 3, Level 1, Level 2

For more information

Call (01226) 775270 or 07385 399853

What our learners say

  • I have really enjoyed the relaxed atmosphere and approachability of the tutor in these classes.
    ICT course adult learner
  • I have gained new skills that will help me in my daily life. I have really enjoyed the course more than I expected to I think part of this was due to having a good tutor that understood my needs and aims. I have also enquired about going onto the next level.
    ICT course adult learner
  • The tutor provided a warm and encouraging environment, made it fun and interesting. She explained details well and chose different ways in which to deliver the information so that we all understood.
    ICT course adult learner

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