We provide information, advice and guidance support throughout your learning experience with us.
Before you start your course:
- we'll support you to get on the right course and make sure your learning needs are met
When you start your course:
- we'll provide an induction that explains the support available whilst you're with us
During your course:
- your tutor will give you subject-related support and guidance
- your tutor will tell you how you're doing
- we'll support you with your individual learning plan
- you can access specialist guidance if required
As you finish your course:
- we'll talk to you about what you want to do next and support you to achieve your goals
- we'll advise you of further learning and help you with jobs and applications
You can find out more in our information, advice and guidance policy.
Extra help with your learning
If you need extra support with your learning please tell us when you enrol, so that we can make an assessment to see help we can offer you. We may be able to give you access to a support worker, equipment or assistive technology to make learning easier for you.
We can also support you with extra help in exams, such as extra time, a reader or scribe, or specialist equipment.
Our support advisors can help you with:
- writing or developing your CV
- completing job applications and preparing for interviews
- searching for jobs or voluntary work
- deciding what to do next once you’ve completed your course
- finding the right support for a particular problem.
Call (01226) 775270 to make an appointment to see us.
Help with childcare, travel and exam costs
If you want to join a course, but you're worried that you can't afford to pay for books, travel or childcare, you may be able to apply for help towards these costs.
If you're granted financial assistance, but then decide to leave before the course ends, we'll expect you to repay any money you received.
Advanced learner loans
If you're aged 19 or over and you're thinking about studying at Level 3, you might qualify for a loan to help you pay the course fee, which you'll have to repay once you're earning £26,575 a year, £2214 a month or £511 a week.
Online safety advice
We're committed to supporting all learners stay safe online. These internet safety rules can help to keep you safe online:
- Choose smart passwords.
- Check your privacy settings to protect your personal information.
- Watch out for phishing scams, especially when online shopping or managing your bank accounts online.
- Guard your personal details.
- Whilst using Webex for any of our online learning sessions, be aware of your surroundings. Remove personal items such as photos and anything that indicates where you live. Dress appropriately for learning and remember that information shared is confidential to the group.
For learners with learning difficulties and disabilities
CHANGE are a human rights organisation led by disabled people, and have produced a guide for people with learning disabilities to help stay safe online.
Read CHANGE's guide to keeping safe online.
Online safety and Prevent
When working online there can be many risks to you and your family in terms of radicalisation.
Find out about safeguarding from harmful influences online.
You can find more online safety information on the Internet Matters website, including advice about:
- inappropriate content
- screen time
- online grooming
- online pornography
- online reputation
- privacy and identity theft
What our learners say
The tutor made me feel comfortable in class. I gained more confidence to have a go at maths problems. The tutor met my learning needs. I feel more confident at maths.
Friendly and helpful,relaxed learning environment. Good supportive tutor.
I enjoyed everything in the course. Great tutor, friendly people.