If your Council Tax account falls into arrears, we may contact you using our voice, text or email reminder service. This can prevent you being issued with a statutory recovery notice and help you avoid further costs if we take recovery action.
Whilst we offer this service to prevent you from falling further into arrears, you shouldn't rely upon it. It's your responsibility to pay the instalments due on time, in line with your Council Tax bill. If you fail to do this we may take recovery action. Find out more about what happens if you don't pay your Council Tax.
You may also receive a text or email from us asking you to complete a wellbeing assessment with TellJO. This is to help identify any extra support or signposting to other services you may need. TellJO can share your details with us if you consent, so we can get in touch with you to offer any extra support.
Ways you may be contacted
We may contact you by using one or more of the following:
- voice message
- text message and verification screen
- text message with wellbeing assessment link
- email and verification screen
- email with wellbeing assessment link
If you've been contacted by text
If we've contacted you by text message, here are examples of the messages we may send to help you identify if it's genuine or not.
Text message and verification screen
If you open the link in the text message you'll be asked to enter your postcode. The screen will look like this:
You'll then receive another text message with details of how to pay your outstanding Council Tax amount. It will look similar to the following:
Text message with wellbeing assessment link
You may receive a text message from us to complete a wellbeing assessment with TellJO. The message will look like this:
If you open the link in the text message you'll be taken to TellJO. This is where you'll be able to start your wellbeing assessment with them. The image will look like this:
If you've been contacted by email
If we've contacted you by email, here are examples of the messages we may send to help you identify if it's genuine or not.
The following is an example email with a link to start a wellbeing assessment with TellJO:
