More money in your pocket

If you're struggling to pay your electricity, gas, water or broadband bill, or are in arrears, there's support you can apply for to help.

Help with energy bills

Citizens Advice Barnsley energy advisors

Citizens Advice Barnsley have dedicated energy advisors who can help you with any issues and support you need with your energy bills.

Fill in their online form to arrange an appointment or visit the Citizens Advice Barnsley website.

Energy Price Guarantee

The Energy Price Guarantee limits the amount you can be charged per unit of gas or electricity. This means your exact bill amount will continue to depend on how much energy you use.

If you’re on a standard variable tariff the average unit price for dual fuel customers on standard variable tariffs, subject to Ofgem’s price cap, paying by direct debit will be limited to 34.0p/kWh for electricity and 10.3p/kWh for gas. This is inclusive of VAT, from 1 October.

This means that the average household will pay around £2500 per year. If you use more energy than the average household your bill will be higher. If you're on a pre-payment meter then the cost per unit you pay may also be slightly higher.

For full details please see your energy supplier or visit the energy bills support factsheet.

Energy bill discount

The Energy Bills Support Scheme will give a £400 discount off energy bills for households in Great Britain from October 2022.

There's no need to apply for this scheme - this is an automatic discount which will be made in six instalments between October 2022 and March 2023.

Support from your energy supplier

If you're struggling financially and have a pre-payment meter, you can contact your energy provider and ask for a 'fuel voucher' if:

  • you have less than £4 on your meter; and
  • you don’t get paid for several days

A fuel voucher is a £49 voucher that can be applied to your meter. The vouchers can be applied up to twice in one year and you don't have to repay them.

British Gas Energy Trust

British Gas Energy Trust are a charitable trust set up to help families and people facing money problems and energy debt.

If you're struggling with your energy bills they may be able to help, no matter who your energy supplier is.

Cost of Living Payment

You may be able to get a payment to help with the cost of living if you receive certain benefits or tax credits.

You don't need to apply - if you’re eligible you’ll be paid automatically in the same way you usually get your benefit or tax credits. This includes if you’re found to be eligible for a Cost of Living Payment or a Disability Cost of Living Payment at a later date. If you've had a message asking you to apply or contact someone about the payment, this might be a scam.

You could get up to three different types of payment depending on your circumstances on a certain date or during a certain period:

The payments aren't taxable and won't affect the benefits or tax credits you get.

You can check what benefits and financial help you're eligible for by visiting the online financial support checker.

If you'd like any more details please read the cost of living support factsheet.

Disability Cost of Living Payment

If you receive disability benefits you'll receive a one-off £150 payment from September 2022 to help with extra costs, such as for equipment or transport.

This is in addition to the £650 Cost of Living Payment for people who also receive means tested benefits.

Winter Fuel Payments and Pensioner Cost of Living Payment

In the winter months pensioners can get between £100 and £300 to help pay heating bills.

This winter, they'll also receive an extra one-off £300 Pensioner Cost of Living Payment. This will be paid as an automatic top-up to the Winter Fuel Payment.

Help for former coal miners and their dependents

The Coal Industry Social Welfare Organisation (CISWO) has launched a £200 grant. It will help vulnerable former coal miners with the rise in fuel costs in 2022. A one-off grant is available if you're on a low income and meet certain criteria. One grant is available per household.

CISWO’s personal welfare team will identify people in need and helping them to get the help they're entitled to. As well as the CISWO grant, they can help you obtain other financial aid and subsidies from the government. The team will also be on hand to offer wider support services to former coal miners and their dependants. This will be done through their personal welfare service.

For more details about claiming the £200 grant call CISWO on (01709) 728115. You can also email


If you've a disability or long-term condition and you're struggling to pay your energy bills or need some help switching suppliers. Then DIAL have energy advisors who can offer 1:1 advice, tackling fuel debt and reducing energy costs. Talking with your suppliers and apply for warm home discounts and other energy grants.

You can visit DIAL for more advice. Or call on (01226) 240273 or email them.

Help with the cost of heating installation and insulation

We're currently offering free gas central heating systems to homeowners. We're also giving grants for the cost of gas central heating to private landlords, whose homes don't currently have this.

If you have a gas boiler that breaks, or you don't have heating or hot water, we may be able to help you. Our affordable warmth programme will help you if you're on a low income and own or privately rent your home.

We've also secured funding from the government to offer insulation and energy saving measures to low income residents.

Help with water charges

You may be able to get help with water bills through the Yorkshire Water WaterSure scheme if:

  • your water is supplied through a water meter
  • the person who pays the bill (or someone in your household) receives a benefit or tax credit and either:
    • the person receiving the benefit also claims Child Benefit for three or more children under 19 years old that live in the household; or
    • you or someone in your household has a medical condition that means you use extra water

If you have a water meter there are tips to reduce the amount of water you use. This will help reduce the cost of your water. Visit the Save Water Save Money website.

Yorkshire Water are also issuing automatic £70 payments to those on social tariffs. This means that more than 45,000 households will receive the support.

Help with your broadband and landline phone bill

Broadband social tariffs provide a safety net for approved households who might be struggling to afford their broadband and phone services. Different options are available to people in receipt of benefits.

Help with your mobile 

Barnsley Libraries are working with the Good Things Foundation on an initiative called National Databank. They'll be giving out free SIMs and mobile data to local people living in data poverty.

The National Databank scheme is supported by UK mobile networks. This includes Vodafone, O2 and Three.

If you're a Barnsley resident and meet the criteria, you can register your interest to take part in the scheme. Find out more about the National Databank scheme.

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