More money in your pocket

If you're struggling to pay your electricity, gas, water or broadband bill, or are in arrears, there's support you can apply for to help.

Help with energy bills

Support from your energy supplier

If you're struggling financially and have a pre-payment meter, you can contact your energy provider and ask for a 'fuel voucher' if:

  • you have less than £4 on your meter; and
  • you don’t get paid for several days

A fuel voucher is a £49 voucher that can be applied to your meter. The vouchers can be applied up to twice in one year and you don't have to repay them.

Energy advice or if you're struggling to pay arrears

Citizens Advice Barnsley can talk to you about ways you can save on your energy costs. Call 0800 144 8848 to book an advice and guidance appointment.

If you have gas, electricity or water arrears that you’re struggling to pay, you can find out about grants and benefits to help you pay your energy bills on the Citizens Advice website.

British Gas Energy Trust

British Gas Energy Trust are an independent charitable trust set up to support families and individuals facing financial hardship and energy debt.

If you're struggling with your energy bills they may be able to help, no matter who your energy supplier is.

Help for former coal miners and their dependents

The Coal Industry Social Welfare Organisation (CISWO) has launched a £200 grant to support vulnerable former coal miners with the rise in fuel costs in 2022. A one-off grant is available if you're on a low income and meet certain eligibility criteria. One grant is available per household.

CISWO’s personal welfare team will be identifying people in need and supporting them to get the help they're entitled to. As well as the CISWO grant, they can help you obtain other financial aid and subsidies from the government. The team will also be on hand to offer wider support services to former coal miners and their dependants, through their personal welfare service.

For more information about claiming the £200 grant call CISWO on (01709) 728115 or email

Help with the cost of heating installation and insulation

We're currently offering free gas central heating systems to homeowners, and grants towards the cost of gas central heating to private landlords, whose homes don't currently have this. If you do have an existing gas boiler but this breaks, or you don't have heating or hot water, we may also be able to help you through our affordable warmth programme if you're on a low income and own or privately rent your home.

We've also secured funding from the government to offer insulation and energy saving measures to low income residents.

Help with water charges

You may be able to get help with water bills through the Yorkshire Water WaterSure scheme if:

  • your water is supplied through a water meter
  • the person who pays the bill (or someone in your household) receives a benefit or tax credit and either:
    • the person receiving the benefit also claims Child Benefit for three or more children under 19 years old that live in the household; or
    • you or someone in your household has a medical condition that means you use extra water

If you have a water meter there are tips to reduce the amount of water you use, which will help reduce the cost of your water, on the Save Water Save Money website.

Help with your broadband and landline phone bill

Broadband social tariffs provide a safety net for eligible households who might be struggling to afford their broadband and phone services. Different options are available to people in receipt of benefits.

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