If you need help, advice or support during the coronavirus (COVID-19) pandemic, you can apply for this using our online forms below. A range of services in Barnsley are also continuing to provide specialist help and support.
Request financial support for food, housing or utilities
Our COVID-19 hardship fund includes financial support available through:
- the local welfare assistance scheme - including referrals to foodbanks, support towards daily living costs, help with utility bills and rent arrears;
- discretionary housing payments - providing for a top-up of rent for a temporary period to help people facing a crisis to stay in their homes;
- council tax discretionary relief - additional relief for council tax is you already receive council tax support but are suffering from extreme financial hardship.
Test and Trace support payment
If you've been contacted by NHS Test and Trace and told to self isolate, you could be entitled to a payment of £500 (depending on your circumstances) to support you if you're unable to work from home and will lose income as a result.
Request support to get essential food if you're clinically extremely vulnerable (CEV) or self-isolating
You can request support to help you get essential food if you don't have any family, friends or neighbours who are able to go food shopping on your behalf, and you're:
- clinically extremely vulnerable (you're classed as this if you have a certain medical condition or if your hospital clinician or GP has added you to the 'shielded patients list' because they deem you to be at higher risk of severe illness from coronavirus). You can find out if you're classed as clinically extremely vulnerable on GOV.UK.
- self-isolating (either because you or a member of your household or support bubble has symptoms or has tested positive for coronavirus, you've been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app, or you've arrived in the UK from a country with a high coronavirus risk).
Before you request support to get essential food
If you have internet access and just need some help to do an online grocery shop, you should request digital support instead. One of our digital champions will contact you to help you complete this.
Request help to get your prescription/medication
You can contact your local GP or pharmacy to ask for prescription/medication support. Many pharmacies offer a delivery service.
Request emergency support to get your prescription/medication
You can request emergency support from a Barnsley CCG volunteer to collect and deliver your prescribed medication if:
- you're registered with a GP (doctor) in the Barnsley borough;
- you're unable to leave your home to collect your medication and don't have anyone who is able to do this on your behalf; and
- you only have enough medication left for three days or less.
Before you request prescription/medication support
- You need to have already ordered your medication from your GP and it must be ready for collection from your pharmacy before you can request support from a volunteer.
- If you submit your request on a weekday you'll be contacted within 24 hours to arrange for your medication to be collected. If you submit your request on a weekend you'll be contacted the following Monday. If you have an urgent medication request on a weekend please call (01226) 433777.
- If you have enough medication to last four days or more you won't be able to request support through the online form. Please call 0808 196 3646 to request help from a NHS volunteer responder through the Royal Voluntary Service.
If your pharmacy usually deliver your medication and you want to confirm that they're still able to do this, please contact them for advice before requesting prescription support.
- If you're in financial crisis and can't afford to pay for your prescriptions as a direct result of COVID-19, please see our local welfare assistance scheme. You can check whether you need to pay prescription charges on the NHS website or by calling the NHS help with health costs line on 0300 330 1343.
Request digital support
If you need some support to use the internet to help you keep in touch with family and friends or shop online during the COVID-19 pandemic, you can request digital support by filling in our online form below.
Our digital champions can provide free digital sessions and over-the-phone support to talk you through how to get started with video calling (such as using FaceTime or Skype), using social media (including Facebook, Twitter and WhatsApp), or how to shop online safely.
Request befriending support
You can request support from our befriending service to combat loneliness by filling in our online form below.
This service can help you to feel supported and connected by chatting to a local volunteer if you're self-isolating, and can make a huge difference to your wellbeing.
Please note, this service isn't a substitute for professional support if your mood is really low. You can find out about professional support services available in the mental health section of this webpage.
If you're unable to fill the online forms in you can call us between 9am and 5pm Monday to Friday on:
- (01226) 774444
- 0808 196 3531 (freephone)
Specialist help and support services
Alzheimer's and dementia
BIADS (Barnsley Independent Alzheimer's and Dementia Support)
BIADS provides support to those who have any form of dementia, as well as their families and friends.
- Visit the BIADS website
- Visit the BIADS Facebook page
- Email firstname.lastname@example.org
- Phone (01226) 280057
Barnsley Alzheimer's Society
- Phone (01226) 296301
- Email email@example.com
- Visit the Barnsley Alzheimer's Society website
Autism and learning disabilities
Speakup is run by and for people with learning disabilities and autism. They have a range of services that can support you and help during this time.
Prioritise me: showing you how to join the 'Priority Services Register' with your energy company. You'll also find other training presentations and films that will help support you such as: how to save energy and skill keep warm, understanding energy bills and switching providers.
Peaceful Minds: you'll find ideas for what to do when staying at home. You'll also find information about a very relaxing yoga session, which takes place at 2pm every Wednesday. If you'd like to join the yoga session via Zoom, please email: firstname.lastname@example.org
Listening Ear offers support to anyone who has been bereaved or needs additional support; for example, people working in caring roles. It provides support, advice or guidance to anyone who needs it.
- Phone 0800 048 5224
- Visit Listening Ear's website
Barnsley Carers Service
- Phone (01226) 288772
- Email email@example.com.
- Visit the Making Space Facebook page
- Further guidance for carers supporting vulnerable people
Children, young people and families
0-19 Public Health Nursing Service
- Email firstname.lastname@example.org
- Phone (01226) 774411
- Visit the 0-19 Public Health Nursing Service website
- Visit Barnsley 0-19s Public Health Nursing Service Facebook
Find out more about Barnsley family centres or visit their Facebook:
- Central Family Centre
- Dearne and Thurnscoe Family Centres
- Grimethorpe Family Centre
- South and Penistone Family Centres
Families Information Service (FIS)
- Email infoFIS@barnsley.gov.uk
- Phone 0800 0345 340
- Visit the Families Information Service website
- Visit Barnsley Families Information Service Facebook
Supporting pregnant women and new mums.
- Email email@example.com
- Phone 0808 800 2222
Targeted Youth Support Service
- Phone 0800 0345 340
- Visit the Targeted Youth Support Service website
- Visit Barnsley Targeted Youth Service Facebook
Barnsley Blind and Partially Sighted Association
- Phone (01226) 200618
- Email firstname.lastname@example.org
- Visit the Barnsley Blind and Partially Sighted Association website
RNIB (Royal National Institute of Blind People)
- Phone 0303 123 9999
- Visit the RNIB website
DIAL (Disability Information Advice Line)
- Phone (01226) 240273
- Email email@example.com
- Visit the DIAL Barnsley website
- Visit DIAL Barnsley Facebook page
IDAS (Independent Domestic Abuse Services)
During social distancing for COVID-19 IDAS will be providing support to residents via:
- online video support sessions
- WhatsApp messaging
- phone calls
- online live chat - supporting new users that don't have an advisor
Find out more about IDAS services during COVID-19.
Inspire to change
Support for those worried about their behaviour in their relationship
- Phone (0114) 2567270
- Visit the Inspire to change website
Drugs and alcohol
- Phone (01226) 779066
- Visit the Recovery Steps website
- Visit the Recovery Steps Twitter page
- Further guidance for managing alcohol intake
If you've lost your job, are out of work, employed but at risk of redundancy, or employed and want to do some free training to help progress at work or get a new job, Enterprising Barnsley are able to give you free support via their helpdesk.
- Visit the Enterprising Barnsley website for employment skills, training and support for employment
- Email firstname.lastname@example.org
- Phone (01226) 775100
Barnsley CAB (Citizens Advice Bureau)
- Phone 03444 111 444
- Visit the Barnsley CAB website
Barnsley Community First Credit Union
Savings and loans
- Phone 0303 03 000 10
- Visit the Barnsley Community First Credit Union website
Big Local Thurnscoe Barnsley CVS
Community group grants
- Apply for a grant up to £500 on the Big Local website
Rent and mortgage advice
- Visit the Shelter website
General COVID-19 advice and guidance
GOV.UK WhatsApp service
GOV.UK have a free WhatsApp service to provide COVID-19 advice and guidance using online chatbots. The service can offer advice on prevention, symptoms and the latest number of cases in the UK.
Send the word hi in a WhatsApp message to 07860 064422 to get started. You can find out more on the GOV.UK website.
Support to improve mental wellbeing
- Phone 116 123
- Email email@example.com (response can take up to 24 hours)
- Visit the Samaritans website
Support for young people with minor mental health problems
Offering a range of low level mental health support such as self-help courses, telephone advice, counselling and befriending services which link local volunteers to offer support and companionship.
- Phone (01226) 704090
- Email firstname.lastname@example.org for further information on the befriending service
- Email email@example.com for all other enquiries
Age UK Barnsley
- Phone (01226) 776820
- Email firstname.lastname@example.org
- Visit the Age UK Barnsley Facebook page
- Further guidance for supporting older people
Combating loneliness and isolation
Sexual health and sexual abuse
Spectrum Community Health
- Phone 0800 0556442
- Visit the Spectrum website
Barnsley Sexual Abuse and Rape Crisis Services (BSARCS)
Specialist service for people whose lives have been affected by rape, sexual abuse, sexual assault or any kind of sexual violence.
Yorkshire Smoke Free
- Phone 0800 612 0011 (free from landlines)
- Phone 0330 660 1166 (free from most mobiles)
- Visit the Yorkshire Smoke Free website