How we're supporting NHS Test and Trace

The NHS Test and Trace service is part of the government's COVID-19 response which:

  • ensures that anyone who develops symptoms of coronavirus (COVID-19) can quickly be tested to find out if they have the virus, including the targeted asymptomatic testing of NHS and social care staff and care home residents
  • helps trace close recent contacts of anyone who tests positive for coronavirus and if necessary notifies them that they must self-isolate at home to help stop the spread of the virus.

Find out more about NHS Test and Trace.

Why we'll be collecting data

It's important for us to collect details from our staff, customers and visitors who visit our buildings to use our services to support the NHS Test and Trace system, should they need contacting after their visit.

This will help the NHS to identify anyone who may have been in contact with COVID-19 and to help minimise the spread and contain any clusters.

What data we'll collect

We'll be collecting:

  • your name
  • your contact number
  • the time you arrive and the time you leave

If you're with a large group of people or family we'll ask how many people you're with and the lead contact details.

What we'll do with the data

We'll keep a temporary record of this data for 21 days. After 21 days we'll securely dispose of this information in line with the General Data Protection Regulations (GDPR).

NHS Test and Trace will only require your records if someone has tested positive and has been listed in the same building you've visited.

What if I don’t want my data to be collected?

We encourage all of our visitors to share their details to support the NHS and prevent the spread of the virus. However, if there's a reason you don’t want this data to be collected, you can choose to opt-out.

Barnsley COVID-19 support service

We are supporting the national test and trace efforts by providing a local support scheme in Barnsley for people who test positive for COVID-19. 

If you test positive for COVID-19, an advisor from Barnsley Council’s COVID-19 support service may contact you to offer support during your isolation and to signpost you to additional help you may need.

You will be contacted by phone on 01226 774666.

What we will ask you

  • Your name and date of birth
  • Who you live with
  • Any places you’ve visited, e.g. work or school
  • Names and details of people you’ve been in close contact with recently (to be followed up by NHS Test and Trace)

This information will help us to identify people who will also need to isolate.


Please be aware; there are a number of COVID-19 scams taking place at the moment if our support service does contact you we will not ask:

  • for your bank details
  • for you to set a password or pin over the phone
  • for you to call a premium rate number such as those starting in 09 or 087

If you think you’ve been scammed, tell your bank and report it to Action Fraud on 0300 123 2040. Always report a possible scam; it could save someone else from becoming a victim.

If our advisors are unable to contact you by phone, we will visit your house to provide support and advice to help you self-isolate safely and signpost you to further help available.

Our advisors will follow COVID-secure guidance if they make a home visit. 

The information you give to the Barnsley COVID-19 support service will be handled securely in accordance with data protection law. Read our privacy statement for more information.