Disruption to bin collections and waste services due to COVID-19 (coronavirus)

We’re working hard to keep all bin collections going, but COVID-19 has caused significant disruption to services due to the impact it's had on our staffing levels. Please read all the information below to keep up to date.

Missed collections

If we don't manage to complete a scheduled bin collection of any colour (grey, brown, blue or green) and the whole street is affected, then you don't need to contact us. Please leave your bin out; we'll try to arrange re-scheduled collections when whole streets have been missed and these are always listed on our alerts web page. 

We understand it’s extremely frustrating if your bin is not collected. However, we urge you to avoid contacting us if you can as it puts pressure on our already stretched resources.

We'll always do our best to collect all bins. Our priority order for collections is:

  1. grey
  2. brown
  3. blue
  4. green

Green bins

Green bins are now being collected again from Tuesday 9 June. Please put your bin out for collection by 6am on your normal scheduled day. Check your collection day here if you’re not sure.

Please don't overfill your green bin. If it's too heavy, our crews won’t be able to take it as it won't be safe to load it onto the vehicle lifting mechanism. It may also break your bin. The safe weight we can take is 80kg. It's difficult to know exactly what this feels like, but as a rough rule, if you are of average build and you find it difficult to move it, it’s probably too heavy.

Please compost as much green waste at home as possible. Other options for extra waste are to store it and spread it out into your next collections, or if possible take some to one of our Household Waste Recycling Centres.

Please don't put green waste into your grey bin.

We're sorry we had to suspend green bin collections for so long. This difficult decision had to be taken so we could prioritise the collection of grey and recycling bins when our staff levels were reduced.

Keeping our waste crews working safely

How we're supporting our crews

We’ve been working with our crews to change the way they work in order to help keep them safe. We’ve reduced the number of staff members in bin wagons to one driver and one operative in order to help with social distancing. The wagons are being followed by another vehicle to help transport our second operative safely.

All equipment our crews need including keys, maps, risk assessments, gloves and hand sanitiser is provided in a daily box and disinfected every day. Drivers are cleaning places they touch in their vehicles throughout and at the end of every day. Crews have been given extra gloves and are disposing of them at the end of each working day. 

We’re also training council staff from other departments to help.

How you can help

  • Avoid contacting us if you possibly can. The more time our staff spend answering enquiries, the fewer resources we have to help those who desperately need it. We’re providing as much detail as we can online so please see if you can find what you need before contacting us.

  • If the bins on your whole street have been missed on the scheduled collection day, please don't report this to us as we'll already be aware of this. Please leave your bins out and we'll try to arrange additional collections which will be listed on our alerts web page.

  • If only your bin has been missed (not the whole street) and you'd put it out on time, please report this online rather than calling us. Our phone lines are very busy dealing with enquiries from people who are isolated at home and need some support during the pandemic.

  • Wash your hands before and after touching your wheelie bin or rubbish bags. By washing your hands for 20 seconds with soap and water before and after handling waste containers you can help keep your family and our refuse workers safe.

  • Please double-bag your personal waste, such as used tissues, face masks, disposable gloves and cleaning cloths where someone in the household has coronavirus or is self-isolating. Please put these in disposable rubbish bags and then into another bag, tie securely and keep separate from other waste. These should be put aside for at least 72 hours before being put in your usual external household waste bin. Other household waste can be disposed of as normal.

  • Be responsible with your waste. . Our household waste recycling centres are open but there are restrictions on what you can take. We know it’s frustrating that we’ve had to close household waste recycling centres, but we urge people to store items somewhere dry if you can until we can reopen them.

  • Park sensibly on collection days to leave room for our big wagons to get down your street. As more people are staying at home there are more cars on our streets.

  • Please be patient as the team emptying your bins may not know your area. We're training other council staff to help, so it might not be your regular crews collecting bins. They might not be as knowledgeable about local areas and will be working from maps. Please bear with us, and if your street is missed check our alerts web page. If you can’t find details for your street there, report individual missed bins online here.

  • Squash plastic bottles and fasten the tops on, and flatten and tear up cardboard, so it takes up less room in your bin.

  • Reuse whatever you can to minimise what you need to throw away.
  • Up to date information about waste collections can be found in our alerts section, or by following our Facebook page.

  • Help your friends, neighbours and family members do any of the above tips, if they’re not online or need some support. If you are helping anyone, please remember social distancing rules and keep 2 metres apart at all times.

Household waste recycling centres

Our household waste recycling centres are open, but with significant restrictions to protect you and staff from the risk of COVID-19 (coronavirus), and restrictions on the type of waste you can take.

Find out more about visiting our recycling centres during the COVID-19 pandemic, including the type of waste you can dispose of, what to expect if you need to visit, and fair use of the centres.

Large item collections service

This service is open, but please only book a collection if you can't wait until a later time.

Commercial waste collections

You'll need to contact our commercial waste service if you want to suspend your usual business waste collection.