The internet can help us maintain our friendships and interact with others during this period of isolation. We understand that it can be daunting, doing something online for the first time, especially if you're unable to access the help of a friend or family member, who would normally show you what to do.
To help you on your way, our digital champions have created some step-by-step instructional videos, on a variety of topics. Don’t forget, you can pause the videos if you're following along with the instructions. Keep checking back for more videos, or if you would like to request a video on a specific topic, click the ‘contact us online’.
If you, or someone you know, needs digital support, our digital champions can offer this over the telephone. To request this support, please fill out our short form.
How to set up an email account (PC or laptop)
To do many things online, you need to have an email address. This video shows you how to set up a Gmail account on a PC or laptop. It also covers how to send and read emails.
How to set up an email account (tablet or phone)
To do many things online, you need to have an email address. This video shows you how to set up a Gmail account on a phone or tablet. It also covers how to send and read emails.
There is nothing like seeing a friendly face to brighten your day, but we know video calling or joining a Zoom meeting, can seem very daunting if you haven’t done it before.
Below you'll find videos that show you how to video call on a number of different platforms, including how to set up group calls or join a Zoom meeting.
Make a video call to a group of friends.
Zoom (PC or laptop)
Set up a Zoom meeting and how to join a meeting on your PC or laptop.
Zoom (phone or tablet)
Set up a Zoom meeting and how to join a meeting on your phone or tablet.
Video call a friend on WhatsApp. You can include up to 4 people in a WhatsApp call.
Chat using WhatsApp
Another way of keeping up communication during lockdown is through group chats. These chats allow you to share messages, pictures, videos and share weblinks with each other. WhatsApp is a popular app used for setting up group chats. You could have a family group, friends group, or even a group for your street to communicate and support each other during lockdown.
This video shows you how to set up a WhatsApp group on an iPhone.
This video shows you how to set up a WhatsApp group on an Android phone.
Online shopping can be very useful at the moment, especially if you're shielding and unable to leave the house. This video gives some top tips for staying safe while shopping online.