Advice and support services

There's lots of help and advice services available to provide support during the COVID-19 pandemic.

Advice and guidance

GOV.UK WhatsApp service

GOV.UK have a free WhatsApp service to provide COVID-19 advice and guidance using online chatbots. The service can offer advice on prevention, symptoms and the latest number of cases in the UK. 

Send the word hi in a WhatsApp message to 07860 064422 to get started. You can find out more on the GOV.UK website.

Alzheimer's and dementia 

BIADS (Barnsley Independent Alzheimer's and Dementia Support)

Barnsley Alzheimer's Society 

Autism and learning disabilities

  • Speakup is run by and for people with learning disabilities and autism. They have a range of services that can support you and help during this time. 
  • Prioritise me: showing you how to join the 'Priority Services Register' with your energy company.  You'll also find other training presentations and films that will help support you such as: how to save energy and skill keep warm, understanding energy bills and switching providers.  
  • Peaceful Minds: you'll find ideas for what to do when staying at home.  You'll also find information about a very relaxing yoga session, which takes place at 2pm every Wednesday.  If you'd like to join the yoga session via Zoom, please email: 


Bereavement support - Listening Ear

Listening Ear offers support to anyone who has been bereaved or needs additional support; for example, people working in caring roles. It provides support, advice or guidance to anyone who needs it. 


Barnsley Carers Service 

Children, young people and families

0-19 Public Health Nursing Service 

Family centres

Find out more about Barnsley family centres or visit their Facebook:

Families Information Service (FIS)

Family Lives

Supporting pregnant women and new mums.

Targeted Youth Support Service 

Disability benefits advice 

DIAL (Disability Information Advice Line)

Domestic abuse

IDAS (Independent Domestic Abuse Services)

During social distancing for COVID-19 IDAS will be providing support to residents via:

  • online video support sessions
  • WhatsApp messaging
  • phone calls
  • online live chat - supporting new users that don't have an advisor
  • email

Find out more about IDAS services during COVID-19.

Inspire to change 

Support for those worried about their behaviour in their relationship

Drugs and alcohol 

Recovery Steps 


Enterprising Barnsley


Barnsley Local Welfare Assistance Scheme 

Scheme that can provide referrals to foodbanks.


Barnsley CAB (Citizens Advice Bureau) 

Barnsley Community First Credit Union 

Savings and loans 

Barnsley Local Welfare Assistance Scheme 

Emergency hardship support that can provide referrals to foodbanks and household items for people setting up a new home after a period of living in an institutional setting, or following an unforeseen event.

Big Local Thurnscoe Barnsley CVS

Community group grants 


Rent and mortgage advice

Mental health 

Mind Barnsley 

Recovery College 

Support to improve mental wellbeing 



Support for young people with minor mental health problems

Umbrella services 

Offering a range of low level mental health support such as self-help courses, telephone advice, counselling and befriending services which link local volunteers to offer support and companionship.

Older adults 

Age UK Barnsley 


Combating loneliness and isolation 

Prescriptions / medication

You can contact your local GP or pharmacy to ask for prescription / medication support. Many pharmacies offer a delivery service.

Request emergency support to get your prescription / medication

You can request emergency support from a Barnsley CCG volunteer to collect and deliver your prescribed medication if:

  • you're registered with a GP (doctor) in the Barnsley borough;
  • you're unable to leave your home to collect your medication and don't have anyone who is able to do this on your behalf; and
  • you only have enough medication left for three days or less.

Before you request prescription/medication support

  • You need to have already ordered your medication from your GP and it must be ready for collection from your pharmacy before you can request support from a volunteer.

  • If you submit your request on a weekday you'll be contacted within 24 hours to arrange for your medication to be collected. If you submit your request on a weekend you'll be contacted the following Monday. If you have an urgent medication request on a weekend please call (01226) 433777.

  • If you have enough medication to last 4 days or more you won't be able to request support through the online form. Please call 0808 196 3646 to request help from a NHS volunteer responder through the Royal Voluntary Service.
  • If your pharmacy usually deliver your medication and you want to confirm that they're still able to do this, please contact them for advice before requesting prescription support.

  • If you're in financial crisis and can't afford to pay for your prescriptions as a direct result of COVID-19, please see our local welfare assistance scheme. You can check whether you need to pay prescription charges on the NHS website or by calling the NHS help with health costs line on 0300 330 1343.

Sexual abuse

Barnsley Sexual Abuse and Rape Crisis Services (BSARCS)

Specialist service for people whose lives have been affected by rape, sexual abuse, sexual assault or any kind of sexual violence.

Sexual health 


Stopping smoking 

Yorkshire Smoke Free

Support for people living with a disability 

Barnsley Blind and Partially Sighted Association 

RNIB (Royal National Institute of Blind People) 

If you need further support you can call us on either:

  • (01226) 774444 or
  • 0808 196 3531 (freephone)

Our lines are open from 9am to 5pm Monday to Friday.