Some businesses are legally required to display COVID-19 QR posters in their venues. This will allow customers who have downloaded the new NHS COVID-19 app to use their smartphones to check-in to a specific location.
If you run a business that is required to follow new regulations you must download a unique poster and QR code for your venue from GOV.UK, which also provides a range of assets to manage test and tracing successfully within venues.
By using the posters, NHS test and trace will be able to contact customers with public health advice should there be a COVID-19 outbreak.
When displaying the NHS QR code posters, its important to make sure they are correctly displayed and accessible for customers. Find out more about how to display posters in your venues.
Frequently asked questions
Does my business need to participate?
Businesses that need to register include food and drink services, leisure and tourism and close contact services.
What does this require of me and my business?
In short you are required to request and retain details of visitors entering your premises for 21 days and to pass these details to NHS Test and Trace should they be requested. In addition, from Thursday 24 September you are required to display a QR code to allow customers to check-in.
What information am I required to keep?
Visitors can check in using the QR code and the NHS App, in this case, you are not required to take their details. For customers that can’t or don’t want to use the NHS app you must record their name and a telephone number or email address. For groups you can record the details of one member of the group and the number in the group. You must also record the time and date of entry.
Are there any exceptions?
The only people you do not need to collect information from are on duty police officers, other on duty emergency responders, courier/delivery/postal workers and those under 16. Everyone else, including staff should be checking in or providing contact details.
What if a customer refuses?
For hospitality businesses; cafes, restaurants, pubs or similar you must deny them entry.
Additional information for businesses
The NHS has a list of premises that have to have the posters displayed, for other businesses it is up to you.
How do I create a poster?
What if I don’t have access to a printer?
If you don’t have the facilities to print a poster out, you can instead display this on a digital screen or a tablet for customers to scan.
Where do I need to display my poster in my business?
You need to display your poster clearly in your venue, in a way that is accessible for all visitors. Find out more about how to display your QR posters.