COVID-19 Test and Trace support payment

If you've been contacted by the Test and Trace service and told to self isolate, you could be entitled to a one-off payment of £500 to support you while you're unable to work.

You may be told to self-isolate due to receiving a positive COVID-19 test result or because you’ve have been in close contact with someone who has received a positive result.

This scheme is available for anyone that has been asked to self-isolate on or after Monday 28 September. The application process will be available from Monday 12 October, but anyone who meets the criteria from Monday 28 September will be able to claim a back payment.

Fill in our online form to apply for the Test and Trace payment scheme or the discretionary scheme. Alternatively, you can call (01226) 787787 and press option 3, the line is open between 9 am to 4pm Monday to Friday.

To enquire about a backdated application, please contact our customer contact centre on (01226) 787787 and press option 3, the line is open between 9 am to 4 pm Monday to Friday.

This payment scheme will run until Sunday 31 January.

Am I eligible for the Test and Trace payment?

To be eligible for this payment you must:

  • have been asked to self-isolate by the NHS Test and Trace Service;
  • be employed or self-employed;
  • be unable to work from home and will lose income as a result;

You must also be in receipt of one of the following benefits:

  • Universal Credit
  • Working Tax Credit
  • Income-related Employment and Support Allowance
  • Income-based jobseeker's Allowance
  • Income Support
  • Pension Credit
  • Housing Benefit

Am I eligible for the Discretionary scheme?

If you do meet the above criteria but are not in receipt of any of the specified benefits and have been told to self isolate on or after Monday 28 September you may be entitled to our discretionary scheme instead.

To be eligible for this payment you must:

  • Have been asked to self-isolate by the NHS Test and Trace Service
  • Be employed or self-employed
  • Be unable to work from home and will lose income as a result

You must also meet the following criteria:

  • If you are single your gross annual salary must not exceed £20,000
  • If you are a couple your total gross annual salary must not exceed £25,000
  • You do not have savings of more than £2000

Payment under the discretionary scheme will be a one-off payment of £500 if you are eligible.

Why is it important to self-isolate to stop the spread of the virus?

Self-isolating is an effective way of stopping the spread of the virus to anyone you would've come into contact with.

A person with the virus can remain infectious to other people for up to 10 days after developing symptoms. It can take up to 14 days for people to develop COVID-19 symptoms after they catch the virus, and in this time, they can unknowingly pass it on to others, even if they don't have symptoms.

It's important you self-isolate if you are told to do so, to help protect lives.

When do I need to self-isolate?

You should self-isolate if you have:

  • tested positive or have symptoms of COVID-19
  • live with somebody that has tested positive or has symptoms of COVID-19
  • if you have been identified as a contact by the NHS Track and Trace system

Find out more information about when to self-isolate.

Find out more information about how long to self-isolate.

What evidence will I need to apply for the scheme?

If you are applying under the Test and Trace payment scheme you will need to provide:

  • a notification from NHS Test and Trace asking you to self-isolate
  • your unique ID number, which can be found in your NHS Test and Trace notification (this is important as we are not able to accept your claim without it)
  • a bank statement in your name
  • proof of employment or proof you are self-employed, such as evidence of self-assessment returns, trading income and proof that the business delivers services which cannot be undertaken without social contact
  • evidence of the benefits you are receiving

If you are applying under the Discretionary Scheme you will need to provide:

  • a notification from NHS Test and Trace asking you to self-isolate
  • your unique ID number, which can be found in your NHS Test and Trace notification (this is important as we are not able to accept your claim without it)
  • a bank statement in your name
  • proof of employment or proof you are self-employed, such as evidence of self-assessment returns, trading income and proof that the business delivers services which cannot be undertaken without social contact
  • Your last pay slip
  • If you are a couple both yours and your partner’s last payslip

Read our privacy statement for more information about how we will use your data.

Can I apply for the  Test and Trace support payment more than once?

You can apply for a claim each time you are notified by NHS Test and Trace asking you to self-isolate. The self-isolation periods must not overlap. You must meet all of the eligibility criteria, and you must provide supporting evidence each time.

What if I need help to make a claim?

If you need help to make a claim, you can call our customer support team on (01226) 787787 and press option 3. 

If you are Deaf or have difficulty hearing, you can text us on 61009. Please text the words' test and trace' and let us know how you would like us to contact you. 

The online form can be converted to different languages if your first language is not English.

Someone can make claim for you on-line on your behalf but payment must be made into your bank account.

Additional support available

We also have a number of financial support services available in Barnsley, further details on how to apply for these are available on our money advice pages. Find out more information about our money and advice service. 

For all enquiries or further information, you can contact our council tax customer services on (01226) 787787 press option 3 (lines are open Monday to Friday 9am to 4pm).