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Contact us

We have a range of online forms on our website you can use to contact us to:

Filling in a form is the quickest way for your enquiry to get to the right department.

How to contact us

Choose the service you want to contact us about to see the ways you can get in touch.

Council Tax, benefits, business rates and council invoice enquiries

You can fill in our online form to contact us about Council Tax, Council Tax Support, benefits, free school meals and business rates.

You can also:

Child/adult abuse (safeguarding) concerns

To report concerns about abuse, call the following numbers:

  • To report child abuse call children's social care on 01226 772423.

  • To report adult abuse call adult social care on 01226 773300.

Out of office hours, or if your call is urgent, call our emergency duty team:

  • For the children's emergency duty team call 01226 787789.

  • For the adult's emergency duty team call 01226 774466.

If you're deaf or hearing impaired you can use our SAFE text service.

You can find more information on our safeguarding web pages.

Bins, rubbish and recycling enquiries

You can contact us about bins, rubbish and recycling on our web pages. This includes to:

You can also call us on 01226 773555 for most bins, rubbish and recycling enquiries.

Please note: we're unable to take orders for new or replacement bins over the phone. If you need to order a bin, you need to complete the online form on the order a bin web page.

Adult social care and caring service enquiries

To contact us about adult social care, including social care assessments and carer services, you can:

Children and family services enquiries

To contact us about children and family services, including school places, early years, special educational needs and disabilities (SEND), children's social care, fostering and adoption, youth services, and children in care, you can:

Council housing (Berneslai Homes) enquiries

Visit the Berneslai Homes website for council housing enquiries, including:

Other enquiries

For other enquiries including births, deaths, marriages and civil partnerships, licensing, libraries, and roads, you can contact us by filling in our online form.

Please note: you shouldn't use this form to tell us about a missed bin collection, as these reports won't be actioned or responded to. Visit our missed bins web page to report a missed bin.

You can also contact us:

Complaints and compliments

We want to know about your experience of our services. You can tell us when you think we've done a good job and when you think that we can do better. Your complaints and compliments can help us to improve the services that we provide to all of our customers.

Find out how to make a complaint or compliment.

Press and media enquiries

For press and media enquiries, contact our communications and marketing team.

Website feedback

You can leave us feedback about our website by filling in our feedback form. 

If you need any information on our website in a different format you can:

Accessible ways to contact us

If you have limited spoken English we can arrange an interpreter or translator when you contact us.

If you use British Sign Language (BSL) you can request to book a video call with a BSL interpreter.

If you're deaf, hard of hearing, or have a speech impairment, you can contact us using a text relay service or SMS text message for some services.

Social media

For news, events and customer services, follow us on social media:

A lot of our services also have their own social media pages. See a full list of our social media pages.

Make an appointment

To see someone in person, please make an appointment to come into one of our offices.

Write to us

You can write to us at: Barnsley Council, PO Box 634, Barnsley S70 9GG.

If you know the name of the service or you're writing to a particular person, please include these details before the address.