Accessibility statement

This accessibility statement applies to the Barnsley Council website

The website is run by Barnsley Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • access it from a smart phone, tablet, laptop or PC

We've also made the website text as simple as possible to understand.

Read more about using our website, including its accessibility features.  

AbilityNet has advice on making your device easier to use if you have a disability.

We publish information on other websites, some of which are managed by other organisations. You can see a full list of our websites here.

Our website includes PDF, Word and other documents. Our accessible documents policy explains how accessible the documents on the Barnsley Council website are. 

Contact information

If you need help to use this website, or information in a different format you can:

We'll consider your request and get back to you within five working days.

If you've asked us for help to use an online form we'll either:

  • support you to fill the form in during the call
  • put you in touch with someone who can help

You can contact us to make an appointment if you want to visit one of our offices. Please tell us about any access needs you have. 

We provide a text relay service and an online video relay service for people who are Deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops and we can arrange a British Sign Language (BSL) interpreter. 

Reporting any accessibility problems with this website

We're always looking to improve our website and welcome your feedback. If you have any issues using it, or think we're not meeting accessibility requirements please let us know by emailing digitalteam@barnsley.gov.uk.

Enforcement procedure

If you're not happy with how we respond to your request you can contact the Equality Advisory and Support Service (EASS). They are responsible for enforcing the Public Sector Bodies (Website and Mobile Applications) (No.2) Accessibility Regulations 2018.

Technical information about this website's accessibility

Barnsley Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances listed below.

Non-accessible content

Maps

Some webpages with embedded maps are not fully accessible. A screen reader may not be able to read aloud the contents of the map.

Where an online form contains a map, for example to report something, it is fully accessible because we have provided a text alternative. 

It's our ambition to provide a fully accessible alternative for all maps containing essential information. We'll confirm the timescales for this when we've found an accessible solution.

If you need any content from a map in a different format please contact us

PDFs published before September 2020

We've made over 3000 PDF documents accessible to meet the requirements of the accessibility legislation. We've also converted most of our PDF application forms into eForms to improve accessibility and usability. We routinely check and remove any PDFs that have passed the date of them being useful. 

Any new documents published from 23 September 2020 are accessible. Our ambition is to reduce the number of PDF documents on our website and replace with web content. It's not possible for us to do this in every example, but we'll continue to review the purpose and use of PDFs and we'll make sure that any published meet accessibility standards.

We do have some remaining PDF documents, published on this website before 23 September 2020 that we need to keep and that are not accessible. This is usually due to the size of the document, the complexity and whether we have an original version that was produced by the council. Some of the documents that aren't fully accessible are: 

  • Some local planning documents 
  • Various infographics of research, data and statistics
  • Statements of accounts
  • A small number of strategies that we know are not used very often

We'll continue to review these documents, unpublish them when we can and improve any that remain before September 2022. 

You can contact us to request an accessible version of any of these documents. We'll take into consideration the type of information and whether we can provide it in a different format.  

Non-accessible elements

The technical elements below have been identified as not accessible in our most recent checks. We're working to fix them to comply with the accessibility regulations. We aim to fix most of these issues before 31 August 2022 and we'll provide an update here after this date.

Issue Description Where the issue was found What we're doing to fix it By when
WCAG 2.1 
Criterion 2.4 4: Link without a text alternative
The text alternative should describe the link's purpose — or what visitors can expect to find after they click it Barnsley Commercial Services website - various pages. The design of the site has headers in containers that are read as empty links.  We're replacing the Barnsley Services website with a new and fully accessible version.  31 August 2022

Third party content

We use some third party websites for council services. We work with the suppliers of these websites to check and advise on any accessibility issues. Read our list of websites for details.

Content that's not within the scope of the accessibility regulations

The following content is exempt from the accessibility regulations. We'll consider any requests for accessible versions of this content at our discretion.

Disproportionate burden

We want our website and documents to be accessible for everyone. We monitor and fix accessibility issues where we can, some of these being simpler to resolve than others. We are not, however, claiming that any of the issues are a disproportionate burden to fix. This accessibility statement lists any issues that we're aware of and our plan to fix them. 

How we tested this website

This website www.barnsley.gov.uk  is tested weekly.

Our tests include:

  • an automated testing tool provided by SiteImprove to test every published page on our website
  • Adobe Acrobat Pro to test and fix PDF documents
  • human testing for usability 

We run a full automated accessibility test on our website each week and fix any issues that are found. If any issues take longer to fix we'll publish details of them on our accessibility statement. 

We intend to introduce more manual (human) testing to support our routine tests. We're looking at organisations that can help us to develop and carry out some robust manual testing.

Preparation of this accessibility statement

This accessibility statement was last updated on 4 May 2022.

We'll review it again before 30 June 2022.