Your privacy

Collecting your personal information

We collect your personal information in order to provide our services to you. This includes the details about yourself that you provide over the telephone, on forms, by email, in letter, in person and online. 

Read more about what we do with your personal information.

We'll only collect information that is necessary or is required by law and we'll explain the reasons for this.

Personal information means any data from which you can be identified, for example:

  • your name
  • your address
  • your email address
  • your telephone numbers
  • your date of birth
  • your ethnic background and information about religious belief or none
  • any other information that may be used to identify you

We recognise that the information you provide may be sensitive and we will respect your privacy. 

You may choose not to provide us with personal information, although some of our services may not be available as a result. 

Find out about the council services that may need to collect more detailed and sensitive information from customers.

We'll always try to make sure that the information we record about you is correct. Please tell us if your circumstances have changed.  You can also ask us to correct your personal information if it's inaccurate for any other reason.

If you would like to see or correct any of your personal information please contact us: 

  • by email at
  • in writing to Barnsley Council, Customer Feedback and Improvement Team, PO Box 634, Barnsley S70 9GG

Data Protection Act 1998

We collect and process information in accordance with the Data Protection Act 1998.  The Act informs you of your rights about your personal information and our responsibilities in keeping it safe and processing it correctly and proportionately.

Barnsley Council is registered with the Information Commissioner’s Office as a Data Controller. Our registration number is Z5121328.

The council's Data Protection Policy informs our customers, members of the public and external parties of the processes we have established for complying with the Data Protection Act 1998.

Read more about Data Protection on the website of the Information Commissioner's Office. 

Paying for services

We follow the Payment Card Industry Security Standards when we are collecting payments from you.  No personal information is stored during the payment process or once the payment has been processed.

Website privacy

We have several websites available that require you to register before you can access the secure information within them.  Read more about setting up an account with us.

We use cookies and other technologies to collect information about visits to our website.  Cookies are small files that websites place on your computer to help make them easier to use. 

Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you.  You can manage and/or delete these small files as you wish.

Keeping your personal information

Your personal information is stored securely in our local data centre.  We have specific technologies and security measures in place to protect it in accordance with the government's Public Service Network and NHS Information Governance standards.  

Our security measures include preventing unauthorised access or misuse of your information as well as protecting it from accidental loss, destruction or damage. 

When your personal information is no longer required we dispose of it securely.  Please be aware that whilst we do everything we can to protect your privacy, we cannot guarantee the security of any information whilst it is being sent between us and you, for example, in the post or to your personal email address.  

Sharing your personal information

We will use the information you give us when we contact you about services. 

We may need to share some information about you with other organisations, for example, the Department of Work and Pensions, NHS, police or care agencies and third parties working on the council's behalf, so we can all work together for your benefit.  We will only ever pass information about you to them if there is a genuine need for it and we have your permission.

We will not disclose your information to anyone else, or without your permission, unless there are exceptional circumstances.  This might be where there is a risk to your health and safety or that of others, or if we are required to share information by law.  Read more about how we share your information

We may use your personal information to enable us to manage the performance of council services.  Find out about other ways we use your personal information to improve services.

We have a messaging service with news and information about the council and from around the borough that you can opt in or opt out of at any time. 

Your personal details will not be made available for commercial use without your permission.  

Preventing fraud

The council has a duty to protect the public funds it administers. We may use the information you have provided on forms for the prevention and detection of fraud. We may also share this information with other bodies responsible for auditing or administering public funds for these purposes.  Read more about data matching.

Your rights

You can:

  • ask for a copy of the information we hold about you and ask us to correct any mistakes  
  • find out about any agreement we have with other organisations for sharing information
  • request us to stop using your personal information if it causes damage or distress
  • learn about the circumstances when we can pass on your personal information without telling you, for example to prevent and detect crime or to produce anonymised statistics
  • see our instructions to our employees and contractors on how to collect, use and delete your personal information
  • check our procedures for ensuring that the information we hold is accurate and up to date.

Make a complaint

If you want to complain about any issues relating to your personal information, or about a council service, please use our online form.  You can read more about how to make a complaint.  If you are a council employee, and your complaint is in relation to your employment, please contact your manager.

For independent advice about data protection, privacy and data-sharing issues, you can contact the Information Commissioner by:

  • writing to Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
  • calling 08456 306060 or 01625 54 57 45 fax 01625 524510


If you need help understanding this information please contact us.