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Contact us

We have a range of online forms on our website you can use to contact us to:

Filling in a form is the quickest way for your enquiry to get to the right department.

What do you need to contact us about?

Choose a service to see the ways you can get in contact with us.

Council Tax, benefits, business rates and council invoices

Includes Council Tax, Council Tax Support, Housing Benefit, free school meals and business rates.

You can also:

Child/adult abuse (safeguarding)

To report concerns about abuse, call the following numbers:

  • To report child abuse call children's social care on 01226 772423.

  • To report adult abuse call adult social care on 01226 773300.

Out of office hours, or if your call is urgent, call our emergency duty team:

  • For the children's emergency duty team call 01226 787789.
  • For the adult's emergency duty team call 01226 774466.

If you're deaf or hearing impaired you can use our SAFE text service.

You can find more information on our safeguarding web pages.

Bins, rubbish and recycling

You can contact us on our bins, rubbish and recycling webpages. This includes to:

You can also call us on 01226 773555. 

Please note: We're unable to take bin orders over the phone. If you need to order a bin, you'll need to complete the online form on the order a bin webpage. 

Adult social care and caring services 

Includes social care assessments and carer services.

You can:

Children and family services

Includes school places, early years, family information service, special educational needs, children's social care, fostering and adoption, parent partnership, youth services, and children in care.

You can:

Council housing (Berneslai Homes)

Visit the Berneslai Homes website for council housing enquiries, including:

Other enquiries

Including births, deaths, marriages and civil partnerships, licensing, libraries, and roads.

Contact us online

(Please don't use this form to tell us about a missed bin collection, as these reports won't be actioned or responded to. Visit our bins, rubbish and recycling webpages to report a missed bin or fly-tipping, order a bin, and how to contact us about other waste and recycling services.)

You can also:

Complaints and compliments

We want to know about your experience of our services. You can tell us when you think we've done a good job and when you think that we can do better.

Your complaints and compliments can help us to improve the services that we provide to all of our customers.

Find out how to make a complaint or compliment.

Press and media enquiries

Contact our communications and marketing team.

Website feedback

You can leave us feedback about our website by filling in our feedback form. 

If you need any information on our website in a different format you can:

Accessible ways to contact us

If you have limited spoken English we can arrange an interpreter or translator when you contact us.

If you use British Sign Language (BSL) you can request to book a video call with a BSL interpreter.

If you're deaf, hard of hearing, or have a speech impairment, you can contact us using a text relay service or SMS text message for some services.

Social media

For news, events and customer services, follow us on social media:

A lot of our services also have their own social media pages. See a full list of our social media pages.

Make an appointment

To see someone in person, please make an appointment to come into one of our offices.

Write to us

You can write to us at: Barnsley Council, PO Box 634, Barnsley S70 9GG.

If you know the name of the service or you're writing to a particular person, please include these details before the address.