Contact us

Have you 'clicked' yet?

Using our online services to pay for things or find information quickly will save you time and may be more convenient for you. We're continuing to develop our website so that we can offer you more services online.  We have a range of online forms that you can use to apply, report or pay for something.  

Social media

We have two sets of social media accounts at Barnsley Council, depending on what our residents are looking for.

For news and events please follow our Barnsley Council social media pages:

If you have a question about the council's services you can get in touch with us via our Barnsley Council Help pages:

Telephone

For general enquiries, call (01226) 770770 between 9am and 5pm from Monday to Friday.

For specific enquiries related to the following services, use the numbers below:

  • Safeguarding
    To report concerns about child abuse, call children's social care on (01226) 438830/772423.
    To report concerns about adult abuse, call adult social care on (01226) 773300.
    Out of office hours or if your call is urgent, call our emergency duty team on 08449841800 (for both child and adult abuse).

  • Finance and Benefits: contact us online or call (01226) 787787
    Includes: council tax; council tax support; housing benefit; free school meals; business rates.
    Lines are open from 8am to 4.45pm, Monday to Thursday and 8am to 4.15pm on Friday.

  • Adult Services: (01226) 773300
    Includes: social care assessments, carers.

  • Children and Family Services: (01226) 770770
    Includes: school places; early years; family information service; special educational needs; children's social care; fostering and adoption; parent partnership; youth services; children in care.

  • Communications and marketing team
    For all press and media enquiries, including interview requests, email communications@barnsley.gov.uk or call (01226) 773443. This number is diverted to an on-call mobile number out of office hours.

  • Customer services (01226) 773555
    For all other enquiries.

General email enquiries

For all other enquiries, please email online@barnsley.gov.uk.

Make an appointment

If you need to see someone in person, you can make an appointment to come into one of our offices.

Write

Mark any correspondence with the name of the appropriate officer or service (if known) Barnsley Council, PO Box 634, Barnsley S70 9GG.

Complaints, compliments and feedback

We want to know about your experience of our services.

Please tell us when you think we’ve done a good job and when you think that we can do better.

Your comments, complaints and compliments can help us to improve the services that we provide to all of our customers.

You can find out how to make a complaint here.