We have a range of online forms on our website you can use to contact us to:
Filling in a form is the quickest way for your enquiry to get to the right department.
What do you need to contact us about?
Choose a service to see the ways you can get in contact with us.
Council Tax, benefits, business rates and council invoices
Includes Council Tax, Council Tax Support, Housing Benefit, free school meals and business rates.
You can also:
- view your Council Tax and benefit details online
- use our online forms to apply for a service or tell us about something (such as applying for single person's discount, or telling us you've changed address)
- live chat with us on our Council Tax and benefits web pages - Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm (excluding bank holidays)
- call (01226) 787787 - lines are open Monday to Friday 9am to 4pm (excluding bank holidays)
Child/adult abuse (safeguarding)
To report concerns about abuse, call the following numbers:
- to report child abuse call children's social care on (01226) 772423
- to report adult abuse call adult social care on (01226) 773300
Out of office hours, or if your call is urgent, call our emergency duty team on (01226) 787789 (for both child and adult abuse).
If you're deaf or hearing impaired you can use our SAFE text service.
You can find more information on our safeguarding web pages.
Bins, rubbish and recycling
You can contact us on our bins, rubbish and recycling webpages. This includes to:
You can also:
- live chat with us on our bins, rubbish and recycling webpages (Monday to Friday 9am to 5pm)
- call (01226) 773555
Adult social care and caring services
Includes social care assessments and carer services.
You can:
- contact us online on our adult social care web pages
- call (01226) 773300
Children and family services
Includes school places, early years, family information service, special educational needs, children's social care, fostering and adoption, parent partnership, youth services, and children in care.
You can:
- contact us online on our children, families and education web pages
- call (01226) 770770
Council housing (Berneslai Homes)
Visit the Berneslai Homes website for council housing enquiries, including:
- reporting a repair
- contacting the rents team
- finding a council house
- other council housing enquiries
Other enquiries
Including licensing, libraries, registrar services and roads.
You can also:
- use our Barnsley Council social media pages:
- call (01226) 773555
Complaints and compliments
We want to know about your experience of our services. You can tell us when you think we’ve done a good job and when you think that we can do better.
Your complaints and compliments can help us to improve the services that we provide to all of our customers.
Find out how to make a complaint or compliment.
Press and media enquiries
Contact our communications and marketing team.
Website feedback
You can leave us feedback about our website by filling in our feedback form.
If you need any information on our website in a different format:
- email online@barnsley.gov.uk
- call (01226) 773555
Contacting us using British Sign Language (BSL)
You can request a video call back with a BSL interpreter if you use BSL and need to contact us.
Social media
For news, events and customer services, follow us on social media:
- Barnsley Council Facebook
- Barnsley Council Twitter
- Barnsley Council Instagram
- Barnsley Council YouTube
A lot of our services also have their own social media pages. See a full list of our social media pages.
Make an appointment
To see someone in person, please make an appointment to come into one of our offices.
Write to us
You can write to us at: Barnsley Council, PO Box 634, Barnsley S70 9GG.
If you know the name of the service or you're writing to a particular person, please include these details before the address.