Website accessibility

We do our best to make sure that our website's accessible to everyone.  

It works on PCs, mobile phones, tablets, digital TVs, and on our service centre kiosks.  More of our services are now available online and we've made it easier for you to find things.    

Online forms

Our online forms make it easier and more convenient for you to access our services. They allow you to interact with us 24/7, whatever time suits you.

You can use the shortcuts at the top of our home page to:

Forms are also included on relevant pages throughout our website.  Please ask us if you need help to fill in an online form. 

Customer accounts

To access some of our services online, you'll need to sign up for an account. Read more about how to create an account and what's involved.  If you want to know more about the information that we store about you, please read our privacy policy.  

JavaScript

Some of our digital services need JavaScript technology to operate. If you're using screen readers, or special pointing devices other than a mouse, you may not be able to use JavaScript.

We try to avoid using systems that need JavaScript. Sometimes, we rely on third party products that do use Javascript. Where we do, we'll give you the option to access services offline by giving you contact details for the service or for our contact centre.

Tell us what you think

We're constantly checking and improving our online information to make sure it's accessible.  

Contact us if you want to give us feedback about the website or suggestions to improve it.  

Tell us if you can't find what you you're looking for or you need help to fill in a form or set up an account.

Getting the most out of technology

Being technology savvy can enrich your life.

Digital Unite has some print-friendly, downloadable tuition guides to help you use the internet or improve your computer skills. They include, computer basics, email and SKYPE, smartphones and tablets, social networking, using the web, and digital photography.  

You can also search their site for a local tutor if you're looking for some tuition.

Check the accessibility features in your computer, laptop or smartphone?

Making some changes to your computer or web browser can make them easier to use.

  • I can't see very well explains how to change the way your computer or web browser works to make it easier to use. It tells you how to change text size, background colours, or make your computer speak to you.
  • AbilityNet is a website that has free factsheets that you can download, such as step-by-step guides to setting up your computer and software.
  • My Web My Way is a BBC website that helppeople make the most of the internet.  BBC no longer updates it, but it still contains some useful guides about computers and web browsers.
  • I can't hear very well tells you how to access signed content on BBCiPlayer or find it elsewhere on the internet.  It also shows you how to turn on subtitles if you're watching videos online.
  • I find a keyboard or mouse hard to use gives tips on changing your keyboard settings. This can make your mouse easier to use or allow you to use your computer through touch screen devices.
  • I find words difficult tells you how to change font settings to make text easier to read. You can also find out about spell-checking software and how to make your computer speak aloud.

Using access keys on our website

Using just your keyboard, it's possible to jump between sections of our website to get around. First, you'll need to find your access key(s). These can differ depending on the web browser and operating system you're using as follows: 

  Windows Linux Mac
Internet Explorer ALT N/A N/A
Chrome ALT ALT CTRL + OPT
Firefox ALT + SHIFT ALT + SHIFT CTRL 
Safari ALT ALT CTRL
Opera SHIFT + ESC SHIFT + ESC CTRL

If you hold down and press your access key and the letters or numbers below, you'll be able to use the following features:

Key Location
S Skip the navigation by automatically scrolling any webpage to where the page content starts, ie scroll passed the branding at the top of our pages.
1 Return to the home page on our website at any time.
2 Go straight to the page on our website that shows the latest news items.
3 Go straight to the page on our website that shows our sitemap, ie the contents page.
4 Places your cursor in the search box at the top of our page so that you begin typing your search criteria. Pressing enter will then initiate a search.
5 Go straight to the page of our website that shows the most frequently asked questions that we receive. This access key is currently disabled as we haven't yet gathered the list of questions and answers that we need to publish.
6 Go straight to the page on our website that gives you practical help and guidance about how to use it.
7 Go straight to the page on our website that allows you to submit complaints, compliments or suggestions.
8 Go straight to the page on our website that provides the terms and conditions for using it.