Website accessibility

We're committed to making sure that our website is accessible to you.  

It's been designed to work on a PC, mobile phone, tablet, digital TV or a kiosk in one of our service centres.  

We launched our new website in May 2015, to give you access to more online services and to help you to find what you're looking for quickly and easily.    

Online forms

We're also developing a range of online forms for you to do things quickly and conveniently, at a time that suits you. You can use the shortcuts at the top of our home page to:

You'll also find any relevant forms on pages throughout our website.  Please ask us if you need some help to fill in an online form. 

Customer accounts

To access some council services online you'll need to sign up for an account, you can read more about creating an account and what's involved here.  If you want to know more about the information that we store about you, please read our privacy policy.  


Some of our digital services need JavaScript technology to operate. If you're using assistive technologies, like screen readers or special pointing devices, other than a mouse, you may not be able to use JavaScript.

We try to avoid using systems that need JavaScript, but where we have to rely on third party products that do, we'll offer you an alternative offline option for accessing the service, usually by providing contact details for the appropriate service or for our contact centre.

Tell us what you think

We're constantly checking and improving our online information to ensure it's accessible.  We welcome your feedback about our website, please contact us with your comments and suggestions.  We're happy to help if you can't find what you need on our website, or you want some support to fill in a form or set up an account.

Getting the most out of technology

Getting up to speed with technology can enrich your life. To help you to improve your computer skills and use the internet, Digital Unite has produced some print-friendly technology tuition guides that you can download from their website. Categories include, computer basics, email and SKYPE, smartphones and tablets, social networking, using the web and digital photography.  You can also search their site for a local tutor who can provide tuition for you. 

Do you know what accessibility features are built into your computer, laptop or smartphone?

Taking some time to change how your computer or web browser operates can often make it easier for you to use it.

My Web My Way is a BBC website that provides help for people to make the most of the internet.  The site is no longer updated by the BBC, but it does include 'how to guides' about changing your computer or web browser that may help you to get online: 

  • I can't see very well - explains ways to change how your computer of web browser works, to make things easier for you for example changing text size, background colours or making your computer speak to you.
  • I can't hear very well - how to access signed content on BBCiPlayer or find it elsewhere on the internet as well as how to turn on subtitles if you are watching videos online.
  • I find a keyboard or mouse hard to use - tips for changing the settings on your keyboard, making your mouse easier to use and how to interact with your computer differently through touch screen devices.
  • I find words difficult - how to change font settings to make text easier to read, spell-checking software and making your computer speak aloud.

AbilityNet is a website where you'll also find free factsheets for you to download, including step by step guides to setting up your computer and software

Using access keys on our website

Using just your keyboard, it's possible to jump between sections of our website to get around. First, you'll need to find your access key(s) which depend on the web browser and operating system you're using as below: 

  Windows Linux Mac
Internet Explorer ALT N/A N/A

If you hold down and press your access key and the letters or numbers below, you'll be able to use the following features:

Key Location
S Skip the navigation by automatically scrolling any web page to where the page content starts, i.e. scroll passed the branding at the top of our pages.
1 Return to the home page on our website at any time.
2 Go straight to the page on our website that shows the latest news items.
3 Go straight to the page on our website that shows our sitemap, i.e. the contents page.
4 Places your cursor in the search box at the top of our page so that you begin typing your search criteria. Pressing enter will then initiate a search.
5 Go straight to the page of our website that shows the most frequently asked questions that we receive. This access key is currently disabled as we haven't yet gathered the list of questions and answers that we need to publish.
6 Go straight to the page on our website that gives you practical help and guidance about how to use it.
7 Go straight to the page on our website that allows you to submit complaints, compliments or suggestions.
8 Go straight to the page on our website that provides the terms and conditions for using it.