British Sign Language (BSL) is the language used by some deaf people in the UK.
BSL on our website
If you, or someone you know, need any help to use our website, please contact us. We can also provide information in other formats on request, or arrange for an interpreter to help you to access a service.
For some of our services you can also use SMS text messaging.
BSL video relay service
SignVideo provide our online video relay interpreting service. This service connects you to a BSL interpreter through your computer, laptop, tablet or smartphone. You can find out how to use this service on our BSL video relay service page.
The service is available between 9am and 5pm Monday to Friday. If you need help to use it, email SignVideo or call 020 8463 1120.
SMS text service for deaf or hard of hearing people
You can use SMS text messaging to contact us about Council Tax, waste and recycling, safeguarding adults or to report hate crime. Start your text with the word for the service you need to contact and send it to 61009.
|Service||Start your text with||Example message|
|Council Tax||CTAX (include your name and address as well)||CTAX John Smith 12 Green Street. What date do I need to pay my Council Tax?|
|Waste and recycling||WASTE||WASTE I am deaf and live in Darton. My bin collection day is when?|
|Safeguarding adults||SAFE||SAFE My neighbour helps with my shopping but keeps my change. I asked them to stop, they told me to “shut up or they will hurt me”.|
|Hate crime||HATE||HATE I have been sent abusive emails telling me I should leave my work because deaf people are stupid. I want help to make it stop.|
Other helpful information
BSL websites and resources that you might find useful are:
- British Deaf Association - an organisation that promotes sign language and deaf issues.
- ITV's Signed Stories - story books for children signed in BSL with subtitles.
- Signed BBC iPlayer programmes - includes programmes created specifically for deaf people, like See Hear, and BSL sign-interpreted version of mainstream BBC programmes.