British Sign Language (BSL)

British Sign Language (BSL) is the language used by some Deaf people and people who have a hearing impairment.

BSL on our website

You can take a look at our BSL videos and easy read resources on our website.

If you, or someone you know, need any help to use our website, please contact us. We can also provide information in other formats on request, or arrange for an interpreter to help you to access a service. 

BSL video relay service

AA Global provide our BSL interpretation service. You can request a video call back from a member of our customer service team with a BSL interpreter. You can find out how to do this on our BSL video relay service webpage.

SMS text service for Deaf people or those who have a hearing impairment

You can use SMS text messaging to contact us about council tax, waste and recycling, safeguarding adults or to report hate crime. Start your text with the word for the service you need to contact and send it to 61009.

Service Start your text with Example message
Council tax CTAX (include your name and address as well) CTAX John Smith 12 Green Street. What date do I need to pay my council tax?
Waste and recycling WASTE WASTE I am Deaf and live in Darton. My bin collection day is when?
Safeguarding adults SAFE SAFE My neighbour helps with my shopping but keeps my change. I asked them to stop, they told me to “shut up or they will hurt me”.
Hate crime HATE HATE I have been sent abusive emails telling me I should leave my work because Deaf people are stupid. I want help to make it stop.

Other helpful information

BSL websites and resources that you might find useful are:

  • British Deaf Association - an organisation that promotes sign language and Deaf issues.
  • ITV's Signed Stories - story books for children signed in BSL with subtitles.
  • Signed BBC iPlayer programmes - includes programmes created specifically for Deaf people, like See Hear, and BSL sign-interpreted version of mainstream BBC programmes.
  • BSL Zone - television programmes made in British Sign Language by Deaf people for Deaf people.