Telecare alarms

Technology to help you live independently at home

Assistive living technology from our Independent Living at Home Service offers an alternative to home care and residential care for people who need support to live independently in their own home for longer.

Knowing help is always available puts your mind at rest as well as making you feel safe, and helps you live independently.

Take a look at our video guides for more information.

How a Telecare alarm works

The alarm is a pendant that you can wear on your wrist, around your neck, or just keep close to you.

If you need help, push the button on your pendant and this will put you through to our 24 hour monitoring centre. When your alarm goes off, we'll call to check what's wrong and what support you need.

If we can’t hear you or you don’t answer our call, we'll contact your next of kin and ask them to check on you. If we can't contact a next of kin, we'll come out to make sure you're safe. In urgent situations, we'll also call the emergency services on your behalf.

Remote monitors

In addition to the alarm pendant, we offer a range of remote monitors that automatically raise an alert if you're at risk in your home. These can alert us to:

  • fire
  • carbon monoxide
  • extreme changes in temperature
  • a fall in your home
  • floods
  • bogus callers

Available equipment also includes:

  • medication reminders
  • door sensors
  • bed and chair sensors

Benefits of a Telecare alarm

  • Instant response - we will respond to your call and get the help you need, when you need it
  • Personal service - we offer a friendly and dignified service
  • We won't leave you - we will ensure that help arrives
  • Complete reassurance - 24 hour link to the monitoring centre
  • Easy installation - we will fit and demonstrate the equipment at a convenient time for you

Help via your own mobile phone

You can also receive our monitoring service via your own mobile phone, either as an add-on to Telecare or we can set up a speed dial for you. You'll have peace of mind knowing you can contact someone if you need help, either at home or when you're out and about.

How much it costs

Telecare costs between £2.89 and £4.29 a week for one person. This gives you a continuous 24 hour monitoring and response service giving you complete peace of mind that someone is always there to answer and respond if needed. There are no additional charges for the installation or maintenance of your equipment.

Safe and secure at home: £4.20 - £4.75 a week 

  • Lifeline alarm unit
    An alarm pendant and unit for those who may feel vulnerable as a result of an accident or because they live alone. The alarm unit communicates with our monitoring centre to promote your well-being and alerts us if you need help.

  • Smoke detector
    The smoke detector will alert us when smoke is detected in your home. We will attempt to call you first to ensure the alert was not triggered by an incident, such as burning toast, prior to contacting the fire and rescue service. This offers support for those who worry about being able to hear their smoke alarm or where mobility/memory issues might impair the ability to take the appropriate action in an emergency. 

  • Bogus caller button
    This button is fixed next to the main access door of the house.  When someone comes to the door that you’re concerned about, press the button and we can silently listen into the conversation and contact next of kin/emergency services if needed.

  • Carbon monoxide detector
    Detects early indication of carbon monoxide. These detectors are usually installed in properties that have old heating systems and appliances which may be at risk of emitting carbon monoxide.        

Safe and well at home with medication support: £5.25 a week

  • Alarm Unit +
    The Lifeline unit provides additional support in helping to remind you to take your medication as it has the ability to play pre-recorded messages, which can be recorded by a member of family, friend, carer etc. This can also be used to remind you of day centre visits, hospital appointments etc.

Falls package: £5.25 a week 

  • Lifeline Alarm Unit
    An alarm pendant and unit for those who may feel vulnerable as a result of an accident or because they live alone. The alarm unit communicates with our Monitoring Centre to promote your well-being and alerts us if you need help.

  • Smoke Detectors
    The smoke detector will alert us when smoke is detected in your home. We will attempt to call you first to ensure the alert was not triggered by an incident, such as burning toast, prior to contacting the fire and rescue service. This offers support for those who worry about being able to hear their smoke alarm or where mobility/memory issues might impair the ability to take the appropriate action in an emergency.

  • Bed Sensor
    The bed sensor is placed under your mattress and times are set between when you normally going to bed at night and get up in the morning. If you get out of bed during these times and do not return within a set time, an alert is received at our monitoring centre and we will call you to check on you. We can also attach a sensor to a bedside lamp if required to reduce the risk of falls.

These can be added to your package at no extra cost: 

  • Fall Detector     
    Fall detectors are worn on your wrist and will be activated by impact followed by inactivity. During this time the detector will bleep, giving you a chance to cancel the alarm call. If the call is not cancelled, an alarm alerts us at the monitoring centre.  This is particularly useful for people who fall regularly or have a condition where falling might occur without prior warning due to certain conditions, e.g. from previous head injuries or epilepsy.

  • Motion Sensor 
    Can be used to detect activity as part of the overall package or installed as a virtual sensor to meet specific needs in the home. 

Memory package: £5.25 a week 

  • Lifeline Alarm Unit        
    An alarm pendant and unit for those who may feel vulnerable as a result of an accident or because they live alone. The alarm unit communicates with our Monitoring Centre to promote your well-being and alerts us if you need help.

  • Smoke Detectors            
    The smoke detector will alert us when smoke is detected in your home. We will attempt to call you first to ensure the alert was not triggered by an incident, such as burning toast, prior to contacting the fire and rescue service. This offers support for those who worry about being able to hear their smoke alarm or where mobility/memory issues might impair the ability to take the appropriate action in an emergency.

  • Bed Sensor
    The bed sensor is placed under your mattress and times are set between when you normally going to bed at night and get up in the morning. If you get out of bed during these times and do not return within a set time, an alert is received at our monitoring centre and we will call you to check on you. We can also attach a sensor to a bedside lamp if required to reduce the risk of falls.

These can be added to your package at no extra cost: 

  • Property Exit Sensor     
    The property exit sensor will alert us if you exit your house at an inappropriate time of the day.

  • Temperature extremes sensor 
    The temperature extremes sensor will alert us if high or low temperatures are detected or if there is a rapid rise in temperature in your home. This sensor is usually fitted in the kitchen.

  • Flood Detector
    Provides early warning of potential floods. It is often placed under the sink in the bathroom and alerts us if it detects flood water.

  • Carbon Monoxide Detector       
    Detects early indication of carbon monoxide. These detectors are usually installed in properties that have old heating systems and appliances which may be at risk of emitting carbon monoxide.        

  • User Reminders              
    These are useful if you need a prompt for everyday activities. For example, to take your medication, lock your doors etc.  Messages will need to be recorded preferably by your family, friends or carers.  The unit will announce “reminder” and bleep, you will then need to press the green key to play the reminder message.

  • Motion Sensor 
    Can be used to detect activity as part of the overall package or installed as a virtual sensor to meet specific needs in the home. 

We can talk you through suitable packages and how much your individual package will cost when you get in touch with us

How to apply

If you'd like a demonstration of the service, call the Independent Living at Home Service on (01226) 775671. We can visit you at your home or a place of your choice, at a time that's convenient to you.

Professional referrals

To refer a client for independent living at home services, please download and complete our Telecare Referral Form.

Further supporting information is available in our Telecare Referral Guide.