Worried about an adult?
Safeguarding is everybody’s business. Adult abuse can happen to anyone, anywhere, and responsibility for addressing it lies with all of us.
If you know, or suspect, that an adult is being abused, harmed, or neglected, whether it's in their own home, in a care home or hospital, or out in the community, please let us know so that we can do something about it. You can also share your concerns with a trusted professional, such as a GP or nurse.
If the person's in immediate danger
Call the police on 999
If the person's not at risk of immediate harm
If you're worried about an adult, but you don't feel they're in immediate danger, you still need to tell us about it as soon as possible.
- Call Adult Social Services on (01226) 773300
- Call our out of hours phone on (01226) 787789
- Contact the safeguarding team online
Out of hours emergencies
To report an urgent concern outside of office hours, call our emergency duty team on (01226) 787789. They work on weekends and bank holidays and deal with issues that can't wait until usual office opening hours.
If you're deaf or hard of hearing
If there's an immediate danger, contact the police
Police emergency SMS text: 07786 220022 or text phone: 18001 999
SAFE Text Service
To contact Safeguarding 9am to 5pm Monday to Friday you can:
Send a text to 61009.
Start your text with the word SAFE and tell us what help you need. The text will cost 10p to send.
You'll receive a text reply from the Adult Social Care team.
BSL video relay interpreting service (VRS)
You can use our BSL video relay service to contact Adult Social Care.
How we will support you
If you're deaf and we need to meet you, we will book a BSL interpreter.
If you're hard of hearing we can book a venue to meet your access needs e.g. with a hearing loop.
If you contact Safeguarding about someone else, we will contact them to find out what help they need.
Care Quality Commission
Write to the Care Quality Commission:
CQC National Customer Service Centre
Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA
Find out more about the Care Quality Commission or call 03000 616161.