Finding it difficult to pay?

If you're struggling to pay one of our bills, please talk to us.  

Ignoring the problem won't make it go away; it may lead to additional costs being added to your bill.

If you tell us about it, we can work with you to reach a payment agreement that works for you and for us, although we'll set the terms of the arrangement.

If you do need to speak to us, please call the number on your bill or contact us online.

Invoices starting with 3 or 9 

If you're struggling to pay an invoice starting with 3 or 9, you can apply for a payment arrangement with us. Please fill in the online form below and we'll be in touch within 10 working days.