Report an accident involving a taxi

The owner of a hackney carriage or private hire vehicle must report an accident within 72 hours of it taking place, if the vehicle is damaged and that damage affects:

• the safety, performance and/or appearance of the licensed vehicle; or
• the comfort and/or convenience of persons carried.

It's an offence to fail to report an accident to us within this time period; we may take enforcement action if this is the case.

Reporting an accident

When you report an accident you'll need to:

• tell us details of:
  • the vehicle owner and vehicle driver (if these are not the same).
  • the vehicle itself, its plate number and a description of the damage caused.
  • what happened.
    
    
• upload a copy of the motor insurance certificate for that vehicle.
  
  
• tell us if the vehicle's off the road or still being driven. If it's still being driven it must have been checked to make sure it's still safe to use as a taxi by one of our approved garages (see below).

If your taxi is off the road and you intend to make use of an accident replacement vehicle, you'll need to contact us online to ask about licensing a replacement vehicle.