Finding confidence and hope in my job search - Louise's story

What challenges were you facing before seeking support from us?

Before I started getting support from Pathways to Work, looking for work made me feel really anxious and nervous. I’d lost a lot of confidence after applying for many jobs and being told I was unsuccessful over and over again. I started to wonder if I would ever find work again, and that was tough.

The biggest challenges I faced were my anxiety and learning new skills at a fast pace. Things move quickly in the working world nowadays, and sometimes I struggle to keep up. I’m not as fast at learning as I was when I was younger, and after recovering from a mental breakdown five years ago, finding a job felt even more difficult.

I reached out to the Pathways to Work team to see if they could help me with updating my CV, searching for jobs, completing applications, and preparing for interviews. I also wanted to explore options for further education and to find jobs that suited me, ideally something like part-time work in retail in shops like River Island, New Look, Marks and Spencer. I didn’t want to work in care or cleaning, even though that’s mostly what’s offered to people my age.

How has your experience with Pathways to Work been so far?

So far, the support I’ve received from Pathways to Work has been really helpful. Advice and guidance is always available whenever I need it. I’ve had frequent one-to-one appointments with my advisor and joined the drop-in sessions for job search support at Library @ the Lightbox every Tuesday. The team has helped me with job applications and interview prep, and I’ve even completed a Level 2 Award in Customer Service, which gave me a big boost in confidence. 

My biggest achievement has been passing the customer service course exam and seeing my confidence grow. Now, I’m more comfortable completing job applications and preparing for interviews. I might not have landed a job just yet, but I’m getting interviews now and learning from each experience. I’m proud of how far I’ve come.

What’s next for you Louise?

Over the next few months, I hope to find permanent, part-time work in retail, somewhere that feels right for me. I’d like to work in a small environment where I can learn at my own pace, and stay there all the way to retirement age. I just want a job where I can feel comfortable and do my best, and have the spare time outside of work to exercise at the Metrodome and enjoy walks with my dog, Max.

I’m grateful for the support I’ve received, and I’m hopeful that with everything I’ve learned, I’ll find the right job soon.

My experience starting a career in the NHS - Ellie's story 

How did you get started with Proud to Care?

I first got involved with the Proud to Care Hub when they came to Barnsley College for an event. At the time, I didn’t see many opportunities that suited me, but after speaking with Alex Simon (Employment and Volunteering Coordinator) from Proud to Care, I was given the guidance and encouragement I needed. Alex introduced me to different career options and supported me with the application process for certain job roles.

I decided to pursue a career as a Health Advisor with NHS 111 because I wanted to help people when they need support the most. I liked the idea of being the first point of contact for someone who feels unwell or unsure about what to do by giving them clear advice and reassurance.  The role interested me because it combines my communication skills, ability to stay calm under pressure, and my caring nature. For me, this career path would be a chance to make a real difference in people’s lives and to work as part of a service that puts patients first.  

Once you had decided which job you wanted, what did you do next?

After learning about the different career options and deciding to pursue a role with NHS 111, I attended the Get Hired session which was a really positive experience. It gave me the chance to meet employers directly, build my confidence, and understand what care jobs they had to offer. The relaxed format made it easier to ask questions and talk about my skills, which really helped me prepare for future applications.  Through the session, I not only gained useful advice but also secured opportunities that I might not have found otherwise. Through Pathways to Work as well as the Proud to Care Hub, it led to me getting into my C1 training and FREC training which I knew would put me in a great position for my future career and also gave me the confidence to apply for the NHS 111 Health Advisor role. Overall, it was a turning point that helped me take real steps forward in my career.  

The application process went really well and I’m pleased to share that, in January, I’ll be starting my new role as a Health Advisor with NHS 111!

That’s such great news about the new job! What will you be doing?

My job will involve taking calls from people who are unwell or worried about their health, listening carefully to their concerns, and guiding them to the right care and support.  However, what I’m looking forward to the most is being able to make a real difference for people when they need help the most. I’m excited to use my communication skills to reassure patients, give clear advice, and help them feel supported. I’m also looking forward to learning new skills, working as part of a team, and starting my career in healthcare where I can keep developing and progressing.

What has been your biggest achievement throughout this process?

Aside from securing employment, my biggest achievement has been the personal growth I’ve made along the way. I’ve built my confidence, improved my communication skills, and learned how to present myself to employers. Going through my C1 and completing my FREC 3 training was a big step for me, and I’m proud of pushing myself out of my comfort zone.  Another achievement I’m proud of is securing good grades in Health and Social Care at college. Balancing my studies alongside preparing for job opportunities has shown me that I can stay focused and committed. Altogether, these experiences have given me the skills and self-belief I need to succeed in my new role and continue progressing in my career.  

What advice do you have for anyone who is thinking about starting a career like yours?

My advice for anyone starting a career in care is to go for it. It can be hard work at times which will be expected, but it’s very rewarding because you get to make a real difference to people’s lives. Be patient, kind, and willing to listen, and you’ll do well. Also, make the most of any training or events available, as they can really help build your confidence and skills!

I’d just like to say how grateful I am for the support and opportunities I’ve had throughout this process. From college to Proud to Care events and training, everything has helped me build my confidence and skills. I’m really looking forward to starting my new role as a 111 Health Advisor and beginning my career in healthcare.