If we don't manage to complete a scheduled bin collection and the whole street's affected you don’t need to contact us as we'll already know there's been a problem. Affected streets will be listed below and we'll arrange a re-scheduled collection for these.
If your bin hasn't been emptied and your street isn't listed below you can report a missed bin online.
Leaving extra side waste out with your bin
We're sorry, but we can't take any side waste that doesn't fit in your grey bin. We can take extra brown bin recycling (plastic and tins) if it's in a clear sack next to your bin, but all glass must be placed within your bin. Any additional paper or cardboard can be left next to your blue bin; please tear it into smaller pieces and place it inside one small or medium-sized box. You can leave this box next to your bin on collection day. The box must be small enough to fit back inside the bin as the crew will re-fill and re-empty your bin for you. Please only put this out on the morning of your collection and only when the weather is dry.
If your street's listed below please leave your bin out and we'll return to empty it as soon as we can.