Adult social care

Recognised provider list (RPL)


The recognised provider list (RPL) lets adults looking for packages of care and support in Barnsley choose from a list of providers that follow a clear quality framework.

To have recognised provider status and the quality mark, providers must meet a set of minimum standards. Once approved, they can use the quality mark on promotional material and it will be shown on their Live Well Barnsley directory entry.

Being included on the RPL doesn’t represent a contract with the council, and doesn’t allow for direct purchases from the council to providers. The RPL is for adults needing services who are either in receipt of a direct payment, including supported managed accounts (SMA), or who are private self-funders.

RPL standards

To apply to be awarded RPL status and the quality mark, providers must meet several standards including:

  • having clear agreements with customers
  • a welcoming approach to customer comments and complaints
  • considerate and respectful conduct of staff and volunteers
  • a robust adult safeguarding policy

Having the RPL quality standard mark means providers:

  • have met our standards
  • will be checked on a regular basis
  • will aim to provide a quality service

Providers who can apply

Providers that offer care packages and support to older people, learning or physically disabled adults, adults with a sensory impairment, mental health service users, carers, and other adults in Barnsley can apply.

If providers aren't based in Barnsley they're still welcome to apply to be included on the RPL, but we'd expect them to already provide a service to clients in Barnsley before we'd award them the logo. However, this doesn't stop them from registering their organisation and services on the Live Well Barnsley directory. Find out about adding a service to Live Well Barnsley.

Residential care homes can't apply to be included on the RPL for private residential care. However, they can apply if they offer support packages such as day services and respite care. If successful, only these services will be included.

If providers develop new services after their initial application has been assessed, they'll need to reapply to include those additional services.

If successful, providers need to agree to conditions that they'll continue to deliver packages of care and support within specific quality standards, follow appropriate policies and procedures, and comply with our monitoring requirements.

If a provider’s service is outside the remit of the RPL, for example an introductory agency, they may still be able to be included on the Live Well Barnsley online directory. Find out about adding a service to Live Well Barnsley.

How to apply if you're a provider

To apply you need to complete the RPL application and email it to us at

Please read our guidance notes and fact sheet before completing your application. You'll need to make sure you answer every question fully, even if you've applied to be included on the RPL before. You'll also need to send us all of the documents required to support your application. If your application is successful, you’ll be sent our conditions form which you’ll need to return to us signed before we send you the RPL logo.

Applications can be submitted at any time. The table below shows when we aim to notify providers of the outcome of their application, based on when it's submitted.

Applications received between We aim to notify providers of the outcome by end of
April to July October
August to November February
December to March June

More information

Inclusion on the RPL is not intended to be, and won't constitute, a recommendation or award for services by us.

For more information, get in touch by completing our online enquiry form.

Please leave us some feedback