More money in your pocket

If you're struggling to pay your council tax, rent or mortgage, you may be eligible for a variety of support.

Help to pay your rent

Universal Credit

You may be able to claim Universal Credit if you’re on a low income or need help with your living costs. You could be working (including self-employed or part time) or be out of work.

To claim you must:

  • live in the UK
  • be aged 18 or over (there are some exceptions if you’re 16 to 17)
  • be under State Pension age
  • have £16,000 or less in money, savings and investments

Housing benefit

Housing benefit is a welfare benefit that helps people on a low income to pay their rent. It can pay for part or all of your rent.

You may be able to claim housing benefit if:

  • you pay rent
  • you're on a low income or claiming benefits
  • your savings are below £16,000
  • you, and your partner:
    • are of state pension age, or are in receipt of Pension Credit (either component)
    • are resident in temporary or supported exempt accommodation

Discretionary housing payment

Our discretionary housing payment (DHP) scheme provides for a top-up of rent for a temporary period to help people facing a crisis and to enable them to stay in their homes. To be eligible you must already receive housing benefit or the housing element of Universal Credit, and this must not already cover the full cost of your rent.

You must demonstrate that your weekly income is less than your weekly essential expenditure. An award is normally for six months.

If you're a Berneslai Homes tenant

If you're a Berneslai Homes tenant and you're struggling with the cost-of-living crisis, you can get help and support from the Berneslai Homes Tenants First service.

Help to pay your mortgage

If you’re struggling to meet your mortgage repayments, the government may be able to help.

You might be able to apply for the Support for Mortgage Interest scheme to get help towards your interest payments on:

  • your mortgage
  • loans you’ve taken out for certain repairs and improvements to your home

Help to pay your council tax

Council tax energy rebate

All households in council tax bands A to D will receive a council tax rebate of £150 in 2022.

Council tax support

If you’re on a low income you may be able to claim council tax support to help you pay your council tax bill. Council tax support reduces your council tax bill in the same way other discounts (like single person discount) reduce your bill.

Council tax discretionary relief 

If you've been awarded council tax support and you're still finding it difficult to pay your council tax bill you can apply for additional discretionary relief.

Any further relief will only be awarded if it's considered you're suffering extreme financial hardship. You'll need to provide three months of bank statements to confirm the amounts you provide on the form.

Find out more in our council tax discretionary relief policy.

Please leave us some feedback