We have a new COVID-19 emergency contact centre to help people who need emergency support after being impacted by the disruptions due to coronavirus. This service is for people who don't have any support networks to help them through this period. The centre can only help those vulnerable people who need emergency support; such as essential supplies, help with medication, and those who may benefit from over-the-phone befriending.
If you, or someone you know, needs emergency support, please fill in our online form below.
If you're unable to fill the online form in, you can call us on (01226) 774444 between 9am and 4pm, but please only use this phone number for emergency calls regarding vulnerable people in relation to coronavirus. The time we spend answering general enquiries means we have less resources to help those who desperately need it.
If you're a BSL (British Sign Language) user you can contact us using our video relay service. You can also find out more about the BSL video relay service and how to use it.
If you receive adult social care support
If you already receive support from adult social care and you're concerned about your care arrangements, you should contact our adult social care team by calling (01226) 773300. The team are available from 9am to 5pm Monday to Friday. If your situation is urgent you can contact our emergency duty team outside of these hours on (01226) 787789.
Help for services that support vulnerable people
If your service supports vulnerable people who may have difficulties or need emergency help due to COVID-19 (coronavirus) disruption, we can help you with volunteers. Emergencies may relate to issues such as staff shortages.
Please tell us a few details about your organisation or group so we can make sure we put you in contact with community responders who have the skills you need.
Volunteer as a community responder
We need people to volunteer their time, no matter how big or small, to make a vital difference during these difficult times.
Find out about volunteering as a community responder.