Alright Pal? Mental health and suicide prevention

Our #AlrightPal? campaign is all about starting the conversation around mental health and wellbeing as a first step towards suicide prevention.

Talking about mental health doesn't have to be scary; it's simply our emotional, psychological and social wellbeing. It's really important to understand and manage it as it affects how we think, feel and act.

It’s a myth that talking about suicide is a bad idea as it will give somebody the idea to do it. In reality, people at crisis point often feel as though they don’t want to burden people with their problems, so they don’t discuss it. Asking somebody a simple question to check they’re alright offers support from friends and family, and an opportunity for early referrals for specialist help.

If you’re worried about someone who might be experiencing mental health issues or suicidal thoughts, there’s lots you can do to help. Read our tips below for how to start a conversation.You can also find lots of advice and information about partner services that can help. 

How to help

Simply asking somebody if they’re alright gives them the opportunity to open up.

Here's how you can help with the Samaritan's SHUSH active listening tips:

Show you care

Focus on the other person, make eye contact and put away your phone.

To really listen to somebody you need to give them your full attention, maintain eye contact and be engaged. Getting into this habit takes practice, so don’t be too hard on yourself and keep using these handy tips:

  • When starting the conversation make sure not to talk about yourself at all.
  • Keep a listening diary - just for a week. Record how many times you listened really well, note what challenges and distracts you and what you think went well.
  • Aim to learn at least one new thing about the person who's talking to you.

Have patience

It may take time and several attempts before a person is ready to open up.

Effective listening is about creating trust with the other person. The person sharing shouldn’t feel rushed, or they won’t feel it’s a safe environment.

If they've paused in their response, wait; they may not have finished speaking. It might take them some time to formulate what they're saying or they may find it difficult to articulate what they're feeling.

Through non-judgemental listening, you're allowing the person to relax into the conversation and to use it as a place to reflect or work through difficult emotions.

Use open questions

Use open questions that need more than a yes or no answer, and follow up with questions like 'tell me more'.

An open-ended question means not jumping in with your own ideas about how the other person may be feeling. These questions don't impose a view point and require a person to pause, think and reflect, and then hopefully expand.

Avoid asking questions or saying something that closes down the conversation. Open-ended questions encourage them to talk; the conversation is a safe space that you are holding for them and nothing they say is right or wrong. Try asking them how they are feeling today.

Say it back

Check you’ve understood, but don’t interrupt or offer a solution.

Repeating something back to somebody is a really good way to reassure them that they have your undivided attention. And you can check to see that you’re hearing what they want you to hear, not putting your own interpretation into the conversation.

Have courage

Don’t be put off by a negative response and most importantly, don’t feel you have to fill a silence.

Sometimes it can feel intrusive and counter-intuitive to ask someone how they feel. You’ll soon be able to tell if someone is uncomfortable and doesn’t want to engage with you at that level.

You'll be surprised at how willing people are to listen and how, sometimes, it is exactly what somebody needs to be able to share what is going on their mind.

Where to get help

If someone is still feeling low after your conversation and if they may be struggling to cope, it's probably a good idea that they get some support, whether it is through talking to someone like a counsellor or getting specific advice for their situation.

Useful questions you might ask them include:

  • Have you talked to anyone else about this?
  • Would you like to get some help?
  • Would you like me to come with you?

Or for someone who is reluctant to get help:

  • Do you have someone you trust you can go to?
  • If it helps, you can talk to me any time.

Conversations about Mental Health

Listen to Dominic and Lucy's story on YouTube.

Mental health support in Barnsley

Key contacts

If someone is in immediate danger call 999 and ask for an ambulance.

Local support services in Barnsley

  • The Recovery College, also known as The Exchange on Gawber Road, Barnsley offers a variety of informal courses that are run in small groups and are open to anyone.  

  • MIND is a national charity for people with mental health problems with a branch in Barnsley.  The service offers support groups and paid counselling to help to get back into work. 

    Barnsley MIND have also launched a Thriving Communities project to support people feeling lonely or isolated in the Central, Kingstone, Dodworth, Stairfoot and Worsbrough area. To get support ring 01226 211188 or email

  • Creative Recovery is an arts based charity offering creative activities to support mental well-being.

  • The Umbrella service is a commissioned mental health service offering early intervention and prevention support.

Take a look at the Samaritans comprehensive list of organisations that provide emotional support and help for specific situations (from mental health issues to addiction, and domestic abuse).

Barnsley Samaritans and Mind also offer confidential support and advice about emotional wellbeing and mental health.

Looking after our own mental health

We all have mental health just like we have physical health and it’s important that we take steps to look after it. The following steps, known as the ‘five ways to wellbeing’, are easy and can be incorporated into our daily lives almost straight away.

1. Be active

Regular physical activity is associated with lower rates of depression and it doesn’t have to be intense to make a difference. Do as much or as little as you can – you could try walking, dancing, running, cycling or gardening. For ideas, see our sport and leisure pages.

2. Connect

People who are connected with family, friends or people living in their community are generally happier, healthier, live longer and have fewer mental health problems. To connect with others you could join a group, help a friend, family member or colleague or try volunteering. For ideas see Live Well Barnsley.

3. Give

It's been proven that people who offer an act of kindness once a week over a six-week period report an improvement in their wellbeing. Giving could be smiling at someone and saying thank you. It could be volunteering within the local community or doing something nice for a colleague or friend. You can also find a range of volunteering opportunities with us and our partners.

4. Keep learning

People should never stop learning. Learning throughout life enhances self-esteem, increases confidence, encourages social interaction and generally leads to people having a more active life. Why not learn a new skill like cooking, playing an instrument, fixing a bike, photography or painting. Our adult learning courses cover a range of interests. You might also find something to interest you on Live Well Barnsley.

5. Take notice

Life can be very busy with little time to stop and reflect. Studies have shown that when people are aware of what is taking place in the present it directly enhances wellbeing. People worry less about the future and what has happened in the past and can see what really matters, allowing them to make positive choices. Stopping and observing, spending time with friends and family, enjoying nature, and taking a different route home from work or the shops noticing what is different are all ways to take notice. Our museums and galleries are free and provide the perfect spaces to take time out and reflect.

Supporting someone in distress can be difficult in itself. If you're helping someone who feels suicidal, make sure you take care of yourself as well.

If you need to talk about how you are feeling please call Samaritans for free on 116123 or email them whenever you need.

Suicide bereavement support 

AMPARO- Suicide Bereavement Service 

Amparo service provides support for anyone affected by suicide. Support can be provided one-to-one, to family groups, groups of colleagues or peers – whatever is preferred by you and is most appropriate to your situation. The service can be delivered wherever you are most comfortable. The service is completely confidential and can provide short-term or longer-term support, depending on what you feel it is you need. 

AMPARO the listening ear website


Telephone: 0330 088 9255  

SOBS – Survivors of Bereavement by Suicide  

SOBS are a national charity providing dedicated support to adults who have been bereaved by suicide.  They currently have around 150 volunteers across the UK who help to run the services. This service aims to break the isolation experienced by those bereaved by suicide.  They are a self-help organisation and aim to provide a safe, confidential environment in which bereaved people can share their experiences and feelings, so giving and gaining support from each other. 

Survivors of bereavement website


Telephone: 0300 111 5065 - 9am-9pm Monday to Sunday