Website privacy, live chat and cookies

We have multiple websites available that require you to register before you can access the secure information within them. Read more about setting up an account with us.

We use our own and third party cookies and other technologies to collect information about visits to our website. Cookies are small files that websites place on your computer to help make them easier to use. 

Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. You can manage and/or delete these small files as you wish.

The Council Advertising Network is responsible for delivering advertising on the Barnsley Council website. Please take a moment to read the Council Advertising Network privacy policy which includes cookie information and details on how to opt out.

Live chat

We use a third party provider, WhosOn, to supply and support our live chat service, which we use to handle customer enquiries in real time.

If you use the live chat service we will collect your name, email address (optional) and the contents of your live chat session. This information will be retained for 12 months and will not be shared with any other organisations, although it may be shared with other council services to help resolve your enquiry.

You can request a transcript of your live chat when prompted at the end; at this point you will be asked to provide an email address.