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Services
About the Service
The service is responsible for safeguarding the council’s digital and physical data assets, ensuring that all activities comply with UK GDPR and data protection regulations. It manages Freedom of Information (FOI), Subject Access Requests (SARs), and Equality Impact Assessments (EIAs) within the required statutory timescales. In addition, the service implements robust security measures and conducts phishing awareness campaigns to protect the organisation. It also provides guidance on best practices for data handling and storage, supporting staff in maintaining high standards of information governance.
AI Development and Innovation
In the area of AI development and innovation, the service actively promotes the adoption of Artificial Intelligence across council services. It works closely with service champions to optimise the benefits of AI, providing the necessary tools, knowledge, and governance for implementing advanced AI solutions. The focus is on improving service delivery through automation and predictive analytics, ensuring that technology is used to enhance outcomes for both staff and residents.
Development, Integration and Automation
The service is also responsible for software development, website development, and automation initiatives. It drives the integration of systems and processes to enhance organisational efficiency and supports digital transformation projects, contributing to continuous service improvement across the council.
Strategic Responsibilities
Strategically, the service acts as the Data Protection Officer (DPO) for the council, providing independent assurance on compliance with data protection law. It oversees governance structures such as the Governance and Compliance Board and leads initiatives on data and AI integration. This includes upskilling staff across the organisation in data competencies, establishing platforms for open data and Power BI reporting, and using AI for data matching, predictive analytics, and service optimisation.
Recent Activities and Achievements
Recent activities and achievements include delivering presentations on data-driven service redesign and AI integration strategies. The service has maintained high compliance rates for FOI (97%) and EIA (100%) requests, implemented measures to address the SAR backlog, and improved long-term practices. It has also advocated for democratising digital by putting tools like Power Apps and Copilot in the hands of staff, empowering them to innovate and improve their work.
Contact and Collaboration
Collaboration is a key aspect of the service’s approach. It frequently works with senior leaders and service teams on digital transformation projects and engages with external partners for regional data and AI initiatives. The service is a key contact for matters relating to technology innovation, governance, and compliance.