We look after street lighting and illuminated signs and bollards across the borough. We can't inspect them all after dark to make sure they’re working, so please use our online form below to report a fault.
We need to know:
- what the fault is
- the street light number (found around eye level on the column)
- the street name and nearest house number
- the date you first noticed the problem
We aim to carry out repairs within seven to 20 days. We are only able to repair faults with the column itself, if the fault is found within the electricity supply, it is the responsibility of Northern Power Grid (NPG) to repair. This can take up to 28 working days once identified. In these cases, we are unable to provide updates on the status of the repairs.
NPG faults are monitored for seven days. Due to the nature of supply faults, you may find that the fault reappears particularly in wet weather.