Report damaged street furniture

Street furniture refers to anything installed on a road or footway to help keep drivers, cyclists and pedestrians safe.

Items that we have a responsibility to provide and maintain include:

  • road signs 
  • non-illuminated signs and bollards
  • pedestrian guard rails
  • crash barriers
  • seats and benches
  • litter and dog waste bins

Utility companies, such as BT, Yorkshire Water, and National Grid, are responsible for items such as telephone kiosks, telephone poles, mobile phone masts, manholes and fire hydrants. Travel South Yorkshire is responsible for the maintenance of bus shelters and bus stops.

You can check if an item of damaged street furniture's already been reported to us, and the status of existing reports, on the map below.

Damaged or missing street furniture

View full-screen map

Reporting damaged street furniture

If the damage you want to report isn't on the map, please tell us about it using our online form.

You'll need to show us on a map where the damaged item is by clicking to drop a pin. You'll also need to tell us as much detail as you can about the damage. You can upload a photo of the damaged item as well, if you have one.

You can make your report anonymously, but if you'd like a receipt and reference number you need to tell us either your email address or mobile number.

Please note, reports won't be picked up outside office hours or over bank holidays.

After you've made your report

After you've submitted the form the damage you’ve reported will appear as a pin on the map. You might need to wait a couple of minutes and refresh your screen to be able to see the status of your report.

The pin will stay on the map for at least 28 days, during which time you can come back to the webpage to check the status of your report.

Once the pin drops off the map you won't be able make further enquiries about your report, unless you have your reference number.

What we'll do

When we receive your report we’ll visit the location to assess the damage.

If there's no risk we’ll add the repair to our scheduled programme of works.

If we can't find the damage when we visit the site you've reported to us, and we don't have details to contact you for more information, we'll close the report.