If we don't manage to complete a scheduled bin collection and the whole street's affected you don’t need to contact us. We'll try to arrange a re-scheduled collection and this will be listed below. We update the list at the end of each day. Please put your bin back out on the date stated.
If a re-scheduled collection date isn't listed the day after your bin should have been collected, or we don't collect it on the stated date, then please report a missed bin online.
If we've asked you to leave your bin out for collection on a Saturday but it isn't emptied, please put it out again the following Monday. Very occasionally we can't catch up on all missed rounds on Saturdays.
We're sorry, but we can't take any side waste that doesn't fit in your grey bin. We can take extra brown bin recycling (plastic and tins) if it's in a bin liner next to your bin, but all glass must be placed within your bin. Any additional paper or cardboard can be left next to your blue bin - please don't put this in a bin liner. The amount of extra recycling should be roughly the same as what you could fit in an empty bin.
If just your bin hasn't been emptied (not the whole street) and you'd put it out on time, please report a missed bin online.