Household bin collections

Due to the snow and ice last week, we're behind with our bin collections and we're prioritising the recovery of missed grey bins. 

If your bin was missed due to the snow and ice preventing us from making safe collections, we've instructed our crews to take up to three extra sacks of grey bin waste. These sacks must be placed at the side of your grey bin, be tied securely and contain no glass so that our crews can collect them safely.

We're working closely with our waste collection teams to ensure this happens where possible and would like to thank the public for their patience and understanding while we complete this work.

There may be disruption to scheduled collections this week, but please put your waste and recycling bins out as normal, and we will collect them as soon as possible.

Please don't call our contact centre about these issues. We are receiving a high volume of calls but staff do not have any additional information to share.

Business waste collections

If you were due a business waste collection last week but we weren't able to empty your bins, we'll aim to collect these from Tuesday 14 January onwards.

Any missed cardboard/paper collections that were due on Thursday 9 and Friday 10 January will also be collected this week. These may be done on a different day to your usual scheduled collection.

If you have any waste that won't fit in your bin, leave this at the side of the bin so our crew can refill it and empty it again. Please don't block bins in with additional waste, or place it on top of your bin.