Money advice and support during COVID-19

In response to the COVID-19 (coronavirus) pandemic the government announced a hardship fund available to councils supporting individuals and families who have been directly affected by COVID-19. 

We've worked alongside Berneslai Homes to share knowledge and establish our offer.

What our financial hardship fund covers

Local Welfare Assistance scheme

Local Welfare Assistance (LWA) is a discretionary scheme to help people suffering financial hardship due to emergency or unexpected circumstances.

Help is available by means of referrals to food banks, gas and electricity tokens, and for household items such as a cooker or microwave, washer, fridge freezer or beds.

Find out more about the Local Welfare Assistance scheme

Discretionary housing payments

This scheme provides for a top-up of rent for a temporary period to help people facing a crisis and to enable them to stay in their homes. To be eligible your must be entitled to housing benefit or the housing element of Universal Credit.

You must demonstrate that your weekly income is less than your weekly essential expenditure. An award is normally for six months.

Find out more about discretionary housing payments or view the DHP easy read document.

Contact us for more information about housing benefit.

Council tax discretionary relief 

If you've been awarded council tax support and you're still finding it difficult to pay your council tax bill, you can apply for additional relief using the form below. Any further relief will only be awarded if it's considered you're suffering extreme financial hardship. You'll need to provide three months of bank statements to confirm the amounts you provide on the form.

Find out more in our discretionary relief policy.

Fuel poverty and warmer homes

Better Homes Barnsley are offering gas central heating systems to eligible homeowners free of charge, or for just £750 for private landlords with eligible tenants.

To qualify you must heat your home with electric, coal or standalone gas fires and meet our eligibility criteria. You don’t have to be on benefits to qualify. Installation includes an A-rated Ideal Logic combi boiler with a two-year warranty. We could help you get connected to the mains gas supply free of charge.

Our team can also help if you are on a low income and struggling to pay your utility bills or keep your home warm. Find out more about how to make your home cheaper to run.

Email Warm Homes for more information about what support is available to you or call (01226) 773366.

Support with benefits and budget management 

Visit CAB, Age UK Barnsley and DIAL for more information about budget management, access to benefit and debt advice. The Citizens Advice Barnsley are available for telephone support on 03444 111 444.

Our area councils will be offering support with financial hardship. Contact your local area team to find out more.

Support with food

If you are experiencing financial difficulties and are struggling to shop for essential food, you can get help and support with foodbank vouchers from the Barnsley Foodbank Partnership.


If you've lost your job, are out of work, employed but at risk of redundancy, or employed and want to do some free training to help progress at work or get a new job, Barnsley Employment, Skills and Training are able to give you free support via their helpdesk.

Find out about Barnsley Employment, Skills and Training.