Landlord information about housing benefit

Housing benefit is a national welfare benefit that helps people on a low income pay the rent for the home they live in.

How we calculate housing benefit

We use the Local Housing Allowance (LHA) rules to work out how much private rented tenants are entitled to.

To calculate your tenant's housing benefit/LHA payment, we take into account their income, capital or savings, the size of their family, and the property they're living in. Read more about who qualifies for housing benefit and how it’s paid.

We would usually pay the benefit straight into your tenant’s bank account.

Paying housing benefit directly to you

We may decide to pay your tenant's housing benefit directly to you if they:

  • have more than eight weeks rent arrears
  • have a history of rent arrears
  • don't use their housing benefit to pay their rent
  • have difficulties managing their finances
  • have received a reduction in their rent from you to help keep their tenancy

if your tenant prefers to have their housing benefit paid straight to you, they can arrange this by filling in our online form below.

You can see your tenant's details online by signing up to My Bentax.

Tenants with more than eight weeks rent arrears

if your tenant's more than eight weeks in arrears with their rent, you can ask us to pay their housing benefit directly to you, using our online form below.

We'll need evidence of the amount of arrears, the number of weeks, and the details of any action you’ve taken.

If your tenant's housing benefit doesn't cover their full rent, they'll have to pay you any shortfall.

If you know that your tenant receives housing benefit, please contact us before you take any court action. We may be able to make future payments to you to avoid their eviction.

You can see the details of your tenants housing benefit payments if you are paid directly by registering for an online account in My Bentax

If your tenant moves out

If we pay your tenant’s rent directly to you, you’ll need to tell us if they move out, using our online form below.

Find out about the other changes to your tenant’s circumstances that we’ll also need to know about.

Information we can share with you

If we pay housing benefit directly to your tenant, we won’t be able to discuss any of their details with you.

If we pay you the benefit for your tenant’s rent, we can share some information with you, including:

  • details of our payments to you
  • details about any overpayments.