Get help to put your bins out

If you have a disability or medical condition that prevents you putting your bins out, and there’s no-one else to do it for you, you can apply for an assisted collection.

Our assisted collection scheme changed on 1 December 2017:

  • There's a one-off charge of £10 for the service (this applies to new applicants and to those currently receiving the service).

  • New applicants, regardless of age, need to prove that they have a disability or medical condition that prevents them putting their own bins out.

  • The scheme applies automatically to your grey bin. You can include your recycling bins if you produce a large amount of recycling; at least half a bin of recycling waste every four weeks and half a bin of green waste every two weeks. You need to tell us this when you apply.

    If you produce less than this you can put all of your waste and recycling into your grey bin and we'll arrange to remove your recycling bins. Our waste treatment plant in Manvers which processes grey bin waste can separate small quantities of recycling materials from grey bin waste. This means that even if you put your recycling materials in your grey bin, they'll still be recycled.

Am I eligible for an assisted collection?

To be eligible for assisted collections you must meet the following criteria:

  • You have a medical condition or disability that prevents you from being able to put your bin out, or you're not physically able to.

  • You have no other resident over the age of 12 living at your property who's able to put the bins out for you. If there's more than one resident over the age of 12 living at your property, proof of infirmity or disability must be provided for each resident.

  • You have no other members of family living nearby, for example down private tracks, roads, farms or properties within the same piece of land. You need to include any of these in your application.

  • The distance to the kerb side does not exceed 20 metres.

Risk assessments

After you've applied for an assisted collection we'll carry out a risk assessment before we can approve your request.

We'll visit your property to look into visible risks, any pets, the distance to your collection point, underfoot conditions and suitable lighting at your property. We might ask for your bins to be moved so we can access them easier. It's your responsibility to make sure that all risks are reduced, and that the paths and surfaces where the bins will be moved are kept clear so we can safely collect and return them.

We can withdraw the service if a risk assessment shows it may cause an unacceptable risk to our collection crew, or if the site conditions change and it's no longer safe for our crew to attend; for example a change in the underfoot conditions, or a new pet.

Rural and private roads are assessed to make sure the route is clear, suitable underfoot and the distance is reasonable. If these conditions aren't met you'll need to arrange a suitable collection point with us instead.

We might ask you to use sacks for your waste if there isn't a suitable place for a bin. You'll need to put all of your waste into these; we won't remove any loose waste or collect any sacks that are over-loaded, split or in a poor condition.

How to apply

You can apply for an assisted collection by calling us on (01226) 773555. Please have your card ready to pay the one-off charge of £10.

After we've visited your property, if you meet the eligibility criteria we'll tell you the date when your assisted collections will begin.

If you don't qualify for an assisted collection we'll tell you the reasons why. We won't be able to refund the £10 administration fee.

Changing address or cancelling an assisted collection

Please tell us if you change address or want to cancel help to put your bins out.