Get help to put your bins out

If you have a disability or medical condition that prevents you putting your bins out, and there’s no-one else to do it for you, you can apply for an assisted collection.

There's a one-off charge of £10.50 for this service, and you'll need to prove you have a disability or medical condition that prevents you putting your own bins out, regardless of your age.

The scheme applies automatically to your grey bin. You can include your recycling bins if you produce a large amount of recycling; at least half a bin of recycling waste every four weeks and half a bin of green waste every two weeks. You need to tell us this when you apply.

If you produce less than this you can put all of your waste and recycling into your grey bin and we'll arrange to remove your recycling bins. Our waste treatment plant which processes grey bin waste can separate small quantities of recycling materials from grey bin waste. This means that even if you put your recycling materials in your grey bin, they'll still be recycled.

Eligibility

To be eligible for assisted collections you must:

  • have a medical condition or disability that prevents you from being able to put your bin out, or not physically be able to. We'll need to see medical evidence to prove that you can't put the bins out for collection. Evidence can be in the form of disability/mobility benefit or confirmation from your local GP or hospital clinic.
  • have no other resident living at your property who's able to put the bins out for you. If there's more than one resident living at your property you need to provide proof of infirmity or disability for each resident.
  • have no other members of family living within the grounds of the same property. You need to include any of these family members in your application.

Risk assessments

After you've applied for an assisted collection we'll carry out a risk assessment before we can approve your request.

We'll visit your property to look into visible risks, any pets, the distance to your collection point, underfoot conditions and suitable lighting at your property. We might ask for your bins to be moved so we can access them easier. You need to make sure that all risks are reduced, and that the paths and surfaces where the bins will be moved are kept clear so we can safely collect and return them.

We can withdraw the service if a risk assessment shows it may cause a risk to our collection crew, or if the site conditions change and it's no longer safe for our crew to attend; for example a change in the underfoot conditions or a new pet.

We might ask you to use sacks for your waste if there isn't a suitable place for a bin. You'll need to put all of your waste into these; we won't remove any loose waste or collect any sacks that are over-loaded, split or in a poor condition.

How to apply

You can apply for an assisted collection by calling us on (01226) 773555. Please have your card ready to pay the one-off charge of £10.50. We'll send you a form to fill in and return, which needs to include all relevant medical/disability information for all residents living at the property.

After receiving your form we'll visit your property to complete our risk assessment. If you're eligible and our risk assessment is satisfactory, we'll tell you the date when your assisted collections will begin.

If you don't qualify for an assisted collection we'll tell you the reasons why. We won't be able to refund the £10.50 administration fee.

Changing address or cancelling an assisted collection

Please tell us if you change address or want to cancel help to put your bins out.