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Council Tax reviews
We're required by law to maintain accurate up to date Council Tax records. As part of this, we carry out reviews of discounts and exemptions from time to time. This is to make sure these are correctly applied and that there hasn't been any changes which could have affected your entitlement.
We may contact you by:
- text message
- phone
- letter
Person in nursing/care home review
We’re conducting a review of all Council Tax accounts receiving Class E exemption; property left empty due to person in permanent nursing/care home.
If you've received a text and/or email requesting you to complete a secure online form to confirm your circumstances haven't changed, this is genuine and should be completed to make sure you keep your exemption.
Your exemption may be removed if we don’t receive a response.
If you've been contacted by text
If we’ve contacted you by text, here is an example of the type of message we may send to help you identify if it’s genuine or not.
If you click into the link, it will take you to the patient in nursing/care home review form which you need to complete. The screen will look like this:
If you've been contacted by email
If we’ve contacted you by email, here is an example of the type of message we may send to help you identify if it’s genuine or not.
If you've received a letter in the post
If we’ve sent you a letter, below is an example of what it will look like.
If you've received a letter, complete the online form below.
Severely mentally impaired exemption review
We're currently conducting a review of all Council Tax accounts in receipt of Class U exemption; properties occupied by a person(s) who is (are) severely mentally impaired.
You may have recently received a text, or email to complete an online form to confirm your entitlement. These are genuine and should be completed to make sure you keep your exemption.
Your exemption may be removed if we don't receive a response.
If you've been contacted by text
If we’ve contacted you by text, here is an example of the type of message we may send to help you identify if its genuine or not.
If you click into the link, it will take you to the Severely Mentally Impaired review form which you need to complete. The screen will look like this:
If you've been contacted by email
If we’ve contacted you by email, here is an example of the type of message we may send to help you identify if its genuine or not.
Completed reviews
Our Class I exemption review and disabled reduction review for 2025/26 are now complete, and the links to the online review forms for these have been deactivated.
If you received a text, email or letter about either of these reviews but you didn’t respond, we may still contact you in due course to confirm your entitlement.
If you need to tell us about any changes to your circumstances that could affect your discount or exemption, please fill the relevant online form to change your details for Council Tax.