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Council Tax reviews
We're required by law to maintain accurate up to date Council Tax records. As part of this responsibility, we'll conduct reviews of discounts and exemptions from time to time.
This is to make sure discounts and exemptions are correctly applied, and that there have not been any changes which could have affected entitlement.
We may contact you by:
- text message
- telephone
- letter
Disabled reduction review
We’re currently conducting a review of all Council Tax accounts in receipt of a disabled reduction.
You may have recently received a text and/or email requesting you to complete a secure online form to confirm your disabled reduction entitlement. This is genuine and should be completed to make sure you keep your reduction.
Your reduction may be removed if we don't receive a response.
If you've been contacted by text
If we’ve contacted you by text, here is an example of the type of message we may send to help you identify if it’s genuine or not.
If you click into the link, it will take you to the Disabled Reduction Review form which you need to complete. The screen will look like this:
Please complete the questions on the form and submit it.
If you've been contacted by email
If we’ve contacted you by email, here is an example of the type of message we may send to help you identify if it’s genuine or not.
Person away receiving care review
We’re also conducting a review of all Council Tax accounts receiving Class I exemption; property becoming empty due to the charge payer away receiving care.
If you've received a text and/or email requesting you to complete a secure online form to confirm your circumstances have not changed this is genuine and should be completed to make sure you keep your exemption.
Your exemption may be removed if we don’t receive a response.
If you've been contacted by text
If we've contacted you by text, here is an example of the type of message we may send to help you identify if it's genuine or not.
If you click into the link, it will take you to the Person Away Receiving Care Review form which you need to complete. The screen will look like this:
If you've been contacted by email
If we've contacted you be email, here is an example of the type of message we may send to help you identify if it's genuine or not.
