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Council Tax reviews
We're required by law to maintain accurate up to date Council Tax records. As part of this responsibility, we'll conduct reviews of discounts and exemptions from time to time.
This is to make sure discounts and exemptions are correctly applied, and that there have not been any changes which could have affected entitlement.
We may contact you by:
- text message
- telephone
- letter
Disabled reduction review
We’re currently conducting a review of all Council Tax accounts in receipt of a disabled reduction.
You may have recently received a text, email or letter to complete an online form to confirm your disabled reduction entitlement. These are genuine and should be completed to make sure you keep your reduction.
Your reduction may be removed if we don't receive a response.
If you've been contacted by text
If we’ve contacted you by text, here is an example of the type of message we may send to help you identify if it’s genuine or not.
If you click into the link, it will take you to the Disabled Reduction Review form which you need to complete. The screen will look like this:
Please complete the questions on the form and submit it.
If you've been contacted by email
If we’ve contacted you by email, here is an example of the type of message we may send to help you identify if it’s genuine or not.
If you've received a letter in the post
If we’ve sent you a letter, below is an example of what it will look like.
If you've received a letter, complete the online form below.
Person in nursing/care home
We’re currently conducting a review of all Council Tax accounts receiving Class E exemption; property left empty due to person in permanent nursing/care home.
If you've received a text and/or email requesting you to complete a secure online form to confirm your circumstances have not changed this is genuine and should be completed to make sure you keep your exemption.
Your exemption may be removed if we don’t receive a response.
If you've been contacted by text
If we’ve contacted you by text, here is an example of the type of message we may send to help you identify if it’s genuine or not.
If you click into the link, it will take you to the patient in nursing/care home review form which you need to complete. The screen will look like this:
If you've been contacted by email
If we’ve contacted you by email, here is an example of the type of message we may send to help you identify if it’s genuine or not.
If you've received a letter in the post
If we’ve sent you a letter, below is an example of what it will look like.
If you've received a letter, complete the online form below.
Person away receiving care review
Our class I exemption review has been completed for 2025/2026.
Links to the online review forms for person away receiving care have been deactivated.
If you received a text, email or letter regarding the review and didn’t respond we may contact you in due course to confirm your entitlement. Should you need to inform us of any changes to your circumstances that could affect your entitlement please complete one of our online forms to change your details for council tax.